At a Glance
- Tasks: Manage bookings and ensure a seamless guest experience from enquiry to arrival.
- Company: Thwaites, a leading name in hospitality with a focus on guest satisfaction.
- Benefits: 28 days annual leave, health cash plans, and exclusive employee discounts.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Strong organisational skills and experience in hospitality administration.
The predicted salary is between 24000 - 30000 £ per year.
Thwaites is seeking a Guest Experience and Reservations Coordinator in Malham. This role is responsible for managing bookings for rooms and events, ensuring a seamless guest experience from enquiry to arrival.
Candidates should have strong organisational skills, experience in hospitality administration, and knowledge of booking systems.
The position offers career progression opportunities and various benefits including 28 days annual leave, health cash plans, and employee discounts.
Guest Experience & Reservations Specialist employer: Thwaites
Thwaites is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture in the picturesque location of Malham. With a commitment to career progression, generous benefits such as 28 days annual leave, health cash plans, and exclusive employee discounts, Thwaites ensures that every team member feels valued and supported in their journey within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience & Reservations Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your interview skills! Mock interviews with a friend can help you feel more confident. Focus on showcasing your organisational skills and experience in hospitality administration, as these are key for the Guest Experience & Reservations Specialist role.
✨Tip Number 3
Research Thwaites! Knowing their values and what they offer can help you tailor your responses during interviews. Show them that you’re not just another candidate, but someone who genuinely wants to contribute to their guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of hospitality with us.
We think you need these skills to ace Guest Experience & Reservations Specialist
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you can manage bookings and keep everything running smoothly, so share any relevant experiences that showcase your ability to juggle multiple tasks.
Tailor Your Experience:When writing your application, tailor it to the role of Guest Experience & Reservations Specialist. We love seeing candidates who understand the hospitality industry, so mention any previous roles or experiences that relate directly to managing guest experiences.
Be Personable:Since this role is all about creating a seamless guest experience, let your personality shine through in your application. We’re looking for someone who can connect with guests, so don’t be afraid to show us your friendly side!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Thwaites
✨Know Your Stuff
Familiarise yourself with Thwaites and their approach to guest experience. Understand their values and how they ensure a seamless experience for guests. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed bookings or events. Highlight your ability to stay organised under pressure, as this is crucial for the Guest Experience & Reservations Specialist role.
✨Master the Booking Systems
If you have experience with specific booking systems, be ready to discuss them. If not, do a bit of research on common systems used in hospitality. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows that you're engaged and serious about the position. You might ask about career progression opportunities or how they measure guest satisfaction.
