At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and assisting with their needs.
- Company: Join a leading hotel company known for its exceptional guest service.
- Benefits: Enjoy competitive pay, flexible wage access, generous leave, and training opportunities.
- Other info: Great opportunity for career growth in a vibrant hospitality environment.
- Why this job: Make guests feel at home while enhancing your hospitality skills.
- Qualifications: Excellent communication skills and a warm, welcoming attitude.
The predicted salary is between 25000 - 32000 € per year.
A leading hotel company in the United Kingdom is looking for a Receptionist to be the public face of their establishment. This role requires a warm demeanor and excellent communication skills to ensure guests receive the best welcome.
Responsibilities include:
- Greeting guests
- Assisting with check-in and check-out
- Providing information about hotel services
In return, the company offers a competitive salary and various perks including up to 40% of wages access, generous annual leave, and training programs.
Guest Experience Concierge — Warm Welcomes & Upsell employer: Thwaites
As a leading hotel company in the United Kingdom, we pride ourselves on fostering a warm and inclusive work culture that prioritises employee well-being and growth. Our Guest Experience Concierges enjoy competitive salaries, generous annual leave, and access to training programmes that enhance their skills and career prospects, all while being part of a team dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge — Warm Welcomes & Upsell
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with all the services and perks they offer. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your warm welcome! Since this role is all about making guests feel at home, think about how you would greet someone in a friendly and inviting way. Role-play with a friend or in front of a mirror to nail that first impression.
✨Tip Number 3
Don’t underestimate the power of body language! When you’re in interviews or networking, keep your posture open and maintain eye contact. A genuine smile goes a long way in showing you’re approachable and ready to help.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Guest Experience Concierge — Warm Welcomes & Upsell
Some tips for your application 🫡
Show Your Warmth:Since the role is all about creating a welcoming atmosphere, let your personality shine through in your application. Use friendly language and share experiences that highlight your ability to connect with guests.
Highlight Communication Skills:We want to see how you communicate! Make sure to showcase any relevant experience where you've had to interact with people, whether it's in hospitality or other customer-facing roles. Clear and engaging writing will help us see your potential.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. This shows us you’re genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thwaites
✨Show Your Warmth
As a Guest Experience Concierge, your warm demeanour is key. Practice greeting friends or family with a smile and friendly tone to get comfortable with making others feel welcome. Remember, first impressions count!
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services and amenities before the interview. This will not only help you answer questions confidently but also show your genuine interest in the role. Prepare a few questions about the hotel to ask during the interview.
✨Highlight Your Communication Skills
Think of examples from your past experiences where you’ve successfully communicated with guests or resolved issues. Be ready to share these stories, as they demonstrate your ability to connect with people and handle various situations.
✨Dress the Part
Since you’ll be the public face of the hotel, dressing smartly is essential. Choose an outfit that reflects professionalism while still being comfortable. This shows that you take the role seriously and are ready to represent the hotel well.
