At a Glance
- Tasks: Manage bookings and ensure a seamless guest experience from enquiry to arrival.
- Company: Join a dynamic hospitality team focused on guest satisfaction.
- Benefits: Competitive salary, flexible wage access, generous leave, and health benefits.
- Other info: Enjoy a supportive work environment with bespoke training and employee discounts.
- Why this job: Be part of a rewarding role with opportunities for career growth in hospitality.
- Qualifications: Experience in reservations or hospitality, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
The Guest Experience & Reservations Co-ordinator is responsible for the end-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival. You will also be involved in booking the guests in on arrival.
Who are we looking for?
- Experience in reservations, front office or hospitality administration
- Strong organisational and time management skills
- Commercial awareness and understanding of revenue drivers
- Experience with booking systems (e.g. Rezlynx, Zonal)
- Strong communication and customer service skills
- Experience in reservations, reception or working in a conference and events sales office is essential
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Ability to access up to 40% of your wages as you earn them
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Pension Scheme and Life assurance
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Guest Experience and Reservations Coordinator employer: Thwaites
Join a dynamic team as a Guest Experience and Reservations Coordinator, where your contributions directly enhance our guests' journeys. We pride ourselves on fostering a supportive work culture that prioritises employee growth through bespoke training programmes and career progression opportunities. With competitive salaries, generous leave, and unique benefits like flexible wage access and health cash plans, we are committed to ensuring our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience and Reservations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in reservations or guest experience. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to talk about your experience with booking systems and how you've maximised occupancy in previous roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest experience and reservations. Think about scenarios where you’ve excelled in customer service or resolved booking issues, and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to enhance the guest journey. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Guest Experience and Reservations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in reservations and hospitality. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational prowess and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest experience and how your previous roles have prepared you for this position. Keep it engaging and personal!
Showcase Relevant Experience:When filling out your application, emphasise any experience you have with booking systems like Rezlynx or Zonal. We love seeing candidates who understand the tools of the trade and can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thwaites
✨Know Your Stuff
Familiarise yourself with the company and its offerings. Understand their booking systems, like Rezlynx or Zonal, and be ready to discuss how your experience aligns with their needs. This shows you’re genuinely interested and prepared.
✨Showcase Your Organisational Skills
As a Guest Experience and Reservations Coordinator, organisation is key. Prepare examples of how you've managed bookings or events in the past. Highlight your time management skills and how they contributed to a seamless guest experience.
✨Communicate Clearly
Strong communication is crucial in this role. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to demonstrate your customer service skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult guests or manage multiple bookings at once. Prepare to explain your thought process and the outcomes of your actions.
