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- Tasks: Lead and supervise the front of house team to deliver exceptional service.
- Company: Join a busy Inn known for its vibrant food and beverage scene.
- Benefits: Enjoy flexible hours, competitive salary, and access to your wages as you earn.
- Why this job: Be part of a dynamic team with opportunities for career growth and personal development.
- Qualifications: Previous experience in hospitality and strong leadership skills are essential.
- Other info: Flexible working hours and a supportive environment await you!
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to take the next step in your F&B career? We are searching for a Senior Food & Beverage Team Leader who can support our Deputy & Assistant Managers in our busy Inn.
Your day to day:
- To lead and supervise front of house team across all areas, including the bar, lounge, restaurant and terrace to ensure they deliver exceptional service.
- To oversee the full-service cycle and guest journey.
- Work closely with the assistant managers to coordinate the daily operations.
- To provide the kitchen team with guest pre-orders.
- Provide ongoing training and support throughout your shift ensuring team members are knowledgeable about their role and are able to uphold brand standards.
- Ensure guest expectations are met and addressing any guest complaints in a timely manner.
- Assist in the planning and execution of events.
- Engage with guests regularly gathering feedback and making sure all needs are met.
- Provide the team with performance feedback when required.
Who are we looking for?
You will need to be passionate about delivering a high standard of guest service and proactive to ensure the smooth running of your department and the team under you. Senior Food and Beverage Team Leader is a hands-on role so you will need to be comfortable with rolling up your sleeves and getting involved with service. You will be able to work in a fast-paced environment staying calm when under pressure whilst leading a team.
We need someone with previous experience of working within a busy, food-led operation. Proven experience of leading a team or management experience is essential preferably in a hospitality, food and beverage or guest service environment. You will have strong interpersonal skills, able to connect and motivate the team to keep an upbeat and harmonious environment. Experience of handling guest complaints and operational challenges is desirable. You will have a solid background in customer service, delivering a high standard of service to exceed expectations.
Our business is open all day every day so you will need to be flexible with the times you can work. In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience.
- Wagestream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 days after 5 years).
- Health cash plan.
- Generous employee discounts.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Life assurance.
- Bespoke training programmes accessible to all.
- An engaging & supportive work environment.
Food & Beverage Senior Team Leader employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Senior Team Leader
✨Tip Number 1
Familiarise yourself with the specific operations of our Inn. Understanding our unique service style and guest expectations will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed a team, handled guest complaints, or improved service standards in previous roles.
✨Tip Number 3
Prepare to discuss your approach to training and motivating team members. We value proactive leaders, so think about how you can inspire your team to deliver exceptional service and maintain high standards.
✨Tip Number 4
Showcase your flexibility and willingness to work varied hours. Since our business operates all day every day, demonstrating your adaptability will make you a more attractive candidate for this role.
We think you need these skills to ace Food & Beverage Senior Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention your hands-on approach and how you can contribute to maintaining high standards of service, as well as your experience in handling guest complaints.
Highlight Relevant Skills: In your application, focus on key skills such as team leadership, customer service excellence, and the ability to work under pressure. Provide examples of how you've successfully led a team in a fast-paced environment.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work as a Senior Food & Beverage Team Leader. Mention your commitment to creating a positive atmosphere for both guests and team members, and your willingness to engage with guests to gather feedback.
How to prepare for a job interview at Thwaites
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering exceptional guest service during the interview. Share specific examples from your past experiences where you went above and beyond to meet guest expectations.
✨Demonstrate Leadership Skills
Prepare to discuss your previous leadership roles and how you've successfully managed a team in a fast-paced environment. Highlight any training or mentoring experiences you've had with team members to showcase your ability to motivate and support others.
✨Be Ready for Scenario Questions
Expect questions about handling guest complaints and operational challenges. Think of scenarios where you resolved issues effectively and be ready to explain your thought process and actions taken.
✨Understand the Business Operations
Familiarise yourself with the full-service cycle and guest journey in a food and beverage setting. Being knowledgeable about these processes will help you demonstrate your readiness to oversee daily operations and coordinate with other managers.
