At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Thwaites, a renowned name in hospitality with a focus on warm service.
- Benefits: Free meals on duty, discounts on accommodation, and health cash plan.
- Other info: Training opportunities available to help you grow in your career.
- Why this job: Join a vibrant team and make a real difference in guest satisfaction.
- Qualifications: Supervisory experience in hospitality and a passion for excellent service.
The predicted salary is between 25000 - 30000 £ per year.
Thwaites is seeking a Reception Team Leader in Bristol to manage the Front Office team and ensure exceptional guest experiences. You will supervise the team, respond to queries, and manage bookings effectively using the Opera PMS.
We are looking for a personable leader with supervisory experience in hospitality, ready to deliver the highest standards of service.
The role comes with training opportunities, free meals on duty, and benefits including discounts on accommodation and a health cash plan.
Reception Team Leader - Warm Hospitality & Guest Service in Bristol employer: Thwaites
Thwaites is an excellent employer, offering a vibrant work culture in the heart of Bristol where hospitality thrives. With a strong focus on employee growth through training opportunities and a commitment to exceptional guest service, team members enjoy benefits such as free meals on duty and discounts on accommodation, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader - Warm Hospitality & Guest Service in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest service and team management. We recommend role-playing with a friend to boost your confidence and ensure you can showcase your supervisory experience effectively.
✨Tip Number 3
Showcase your personality! When you apply through our website, make sure your application reflects your warm hospitality style. Highlight your ability to create exceptional guest experiences and how you lead a team to achieve that.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Team Leader - Warm Hospitality & Guest Service in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your supervisory experience in hospitality. We’re looking for someone who can lead a team effectively, so give us examples of how you've done this in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills relevant to the Reception Team Leader role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thwaites
✨Know Your Stuff
Familiarise yourself with the Opera PMS system, as it’s crucial for managing bookings. Brush up on your knowledge of hospitality standards and be ready to discuss how you’ve implemented them in previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your ability to supervise effectively.
✨Emphasise Guest Experience
Be ready to talk about how you ensure exceptional guest experiences. Share stories that highlight your approach to customer service and how you handle queries or complaints to leave guests feeling valued.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and training opportunities at Thwaites. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
