At a Glance
- Tasks: Support the General Manager in delivering exceptional guest experiences and managing operations.
- Company: A vibrant inn focused on warm hospitality and innovation.
- Benefits: Competitive salary, flexible wage access, generous leave, and health cash plan.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Lead a passionate team and make a real impact on guest satisfaction.
- Qualifications: Experience in operational leadership and strong financial awareness required.
The predicted salary is between 30000 - 40000 £ per year.
We are searching for an experienced operational and commercial leader supporting the General Manager and acting as the clear number two within the Inn. The Assistant General Manager provides overall leadership, performance accountability and commercial control, ensuring the business operates consistently, efficiently and delivers exceptional guest experiences at all times. The role carries direct accountability for labour planning, financial performance, scorecard delivery, reputation management and property standards, ensuring the business is always performing at its best. In the absence of the General Manager, the Assistant General Manager assumes full operational and commercial responsibility for the Inn.
Your day to day:
- Working alongside the GM to deliver fantastic hospitality and deputising in their absence
- Overseeing the control of rotas
- Managing payroll budgets in line with agreed targets
- Taking responsibility for all of the business operations when you are on shift
- Managing and developing the skills of your team
- Being the point of call for any management issues
- When needed, being hands on with food service, room reservations and looking after guests
Who are we looking for?
- Someone who demonstrates our values of warm hospitality, innovation, eye for detail and craftsmanship in everything you do
- Has strong commercial awareness
- Passionate about guest experience
- Leads with confidence and credibility, builds strong teams and culture
Experience required:
- P&L accountability with strong financial and commercial awareness
- Leading multi departmental operational teams in high volume environments
- Can demonstrate strong communication and leadership skills
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Assistant General Manager employer: Thwaites
Thwaites in Knutsford is an excellent employer, offering a supportive work environment where employees can thrive. With a focus on employee growth through training programs and enhanced leave benefits, the company fosters a culture of teamwork and respect, making it a rewarding place to work for those dedicated to providing exceptional guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant General Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to operational leadership and guest experience. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for hospitality! When you get the chance to meet potential employers, share your experiences and what drives you to create exceptional guest experiences. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams and managing operations. We want to see how you've successfully overseen projects or departments, so share specific examples that demonstrate your leadership style.
Be Commercially Savvy:Since the role requires strong financial awareness, don’t shy away from discussing your experience with P&L accountability. We’re looking for someone who understands the numbers behind the business, so include any relevant achievements or strategies you've implemented.
Focus on Guest Experience:We value warm hospitality and exceptional guest experiences, so make sure to weave this into your application. Share stories or examples of how you’ve gone above and beyond to enhance guest satisfaction in your previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thwaites
✨Know Your Numbers
As an Assistant General Manager, you'll need to demonstrate strong financial acumen. Brush up on your P&L statements and be ready to discuss how you've managed budgets in the past. Show them you can keep a tight ship while still delivering exceptional guest experiences.
✨Showcase Your Leadership Style
This role requires someone who can lead with confidence and credibility. Prepare examples of how you've built strong teams and fostered a positive culture in previous positions. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Emphasise Guest Experience
Passion for guest experience is key! Think of times when you've gone above and beyond to ensure guests had a fantastic time. Share these stories during your interview to highlight your commitment to hospitality and innovation.
✨Be Ready to Get Hands-On
The job may require you to jump in and help with food service or room reservations. Be prepared to discuss your hands-on experience in operational roles and how you can adapt to different situations. This shows you're not just a manager but a team player too!
