Trips Manager

Overview

At Thursday, we bring people together in real life, through Events, Trips and Dinners. With Thursday Trips, we are building a global travel brand for singles, one that strengthens community, creates unforgettable shared experiences, and elevates the Thursday brand across international markets.

We’re looking for a Trips Manager to report into our Head of Trips. This role is hands-on and cross-functional, owning both the marketing and operational delivery of trips. You will ensure every trip is not only sold out but also flawlessly executed, from pre-launch marketing to post-trip engagement.

This role requires someone who understands high-value travel experiences, can turn interest into bookings, and can deliver seamless, memorable experiences for travellers.

What You’ll Do

Trips Manager

Location: London (Hybrid)

Type: Full-time

Salary: £32K

Trip Campaigns & Marketing

• Own the full marketing lifecycle for each trip: awareness, lead capture, conversion, and post-booking engagement.
• Develop strategic campaigns that grow pre-registration lists, educate audiences, and drive ticket sales.
• Build holistic marketing plans with clear KPIs, timelines, and multi-channel touchpoints (email, WhatsApp, social, paid ads, organic).
• Write persuasive copy for landing pages, ticketing flows, and campaign communications.
• Create, source, and edit statics and UGC video content for organic and paid campaigns.
• Monitor campaign performance and apply learnings to optimize future trips.

Community & Customer Engagement

• Manage WhatsApp communities for pre-reg and booked travellers
• Keep customers warm and excited after booking with engaging, informative content
• Support trust-building through transparency, updates and storytelling
• Respond to queries and answer questions about the trip

Trip Operations & Delivery

• Oversee the end-to-end planning, logistics and delivery of trips, ensuring smooth operational execution from booking to post-trip follow-up.
• Manage pre-trip communications and traveller queries to ensure a seamless customer experience.
• Capture traveller feedback and apply insights to improve operational processes and trip experiences.
• Coordinate with internal teams and external partners and third parties to ensure trips run flawlessly.

What We’re Looking For

• Experience running multi-channel marketing campaigns end to end
• Strong understanding of high-consideration, high-value purchase journeys, ideally in travel
• Experience managing operations and logistics for trips.
• Experience using a CMS for landing pages and ticketing flows
• Excellent copywriting skills with a commercial mindset
• Confident creating and editing static and UGC-style videos
• Strong grasp of performance-driven creative across paid and organic channels
• Comfortable managing communities and customer engagement
• Highly organised and able to manage multiple trips and timelines simultaneously

Bonus

• Experience in the travel industry
• Experience marketing group trips, retreats or international experiences
• Experience working with creators or UGC contributors

What You’ll Get

• Ownership of marketing for a fast-growing global travel product
• A key role in shaping Thursday Trips into an international brand for singles
• Creative freedom to experiment and build repeatable, scalable campaign playbooks
• Exposure to growth marketing, paid media and international expansion
• The opportunity to grow with one of the world’s most exciting IRL brands