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- Tasks: Lead and manage global host operations, driving performance and growth across cities.
- Company: Join Thursday, the innovative platform transforming real-life dating and social experiences.
- Benefits: Be part of a fast-growing team with opportunities for personal and professional development.
- Other info: Dynamic environment with a focus on growth and performance in a scaling business.
- Why this job: Shape the future of in-person connections while working closely with senior leadership.
- Qualifications: Experience in operational leadership and strong commercial instincts required.
The predicted salary is between 50000 - 65000 £ per year.
Thursday is building the world’s go-to platform for IRL dating and social experiences. We run events across cities globally, powered by an incredible events host network that brings the brand to life on the ground. As we continue to scale, we are looking for an Operations Manager to help lead, strengthen, and grow this function. This is a high-impact role for someone who knows how to turn strategy into execution, drive performance across distributed teams, and build the structure needed for scale.
You will be responsible for the performance, growth, and operational management of Thursday’s global host function. Our hosts run hundreds of events every month globally; this role will help build the framework to ensure we continue to scale and drive strong revenue from the events team. You will lead a team that supports host recruitment, people operations, and regional performance management, while also helping drive stronger results across cities globally. This role sits at the centre of execution, making sure our host network is performing, underperformance is addressed quickly, and regional teams have the support, clarity, and accountability needed to deliver growth.
You will report to the COO and directly manage:
- Global Recruitment Advisor
- Global People Advisor
- 3 UK Regional Managers
You will also play a key leadership role across the wider teams managing hosts globally.
What you’ll do:
- Lead the day-to-day performance and operational management of the global host function
- Drive strategic growth across cities by improving host performance, event output, and commercial results
- Review sales and city performance data regularly to identify trends, risks, and growth opportunities
- Support underperforming hosts and cities with clear action plans, coaching, and accountability
- Work with regional managers to improve consistency, urgency, and execution across their markets
- Ensure strong recruitment, onboarding, and ongoing development of hosts as we scale
- Build clearer operating standards, processes, and expectations across the host network
- Partner cross-functionally with Growth, Product, Brand, Partnerships, Finance, and Support to improve city performance
- Give the COO clear visibility on risks, performance issues, and opportunities across the host function
- Help shape the future structure and support model for the host team as Thursday continues to grow
What we’re looking for:
- Experience leading operational teams across multiple markets, regions, or locations
- Strong commercial instinct and confidence working with sales or performance data
- Proven ability to improve team performance and manage underperformance directly
- Highly organised with strong follow-through and attention to detail
- Comfortable operating in a fast-moving, scaling business where priorities move quickly
- Able to balance strategic thinking with hands-on execution
- Strong communicator who can create clarity, alignment, and accountability across teams
- Experience in events, hospitality, marketplace, consumer, or other multi-site businesses is a strong advantage
Why join Thursday:
Thursday is not building another dating app. We are building the platform for people to meet in real life. This is a chance to join a fast-growing global business, work closely with senior leadership, and play a major role in shaping how one of the most important parts of the company operates at scale. If you are excited by growth, performance, people leadership, and building operating structure in a high-energy business, we would love to hear from you.
Operations Manager employer: Thursday
Contact Detail:
Thursday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to operations and event management. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Operations Manager. Highlight your skills in managing teams, driving performance, and improving processes. Make it clear that you can turn strategy into execution, just like they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Manager role. Highlight your experience in leading operational teams and managing performance across multiple markets, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about building real-life social experiences. Share specific examples of how you've driven growth and improved team performance in previous roles.
Showcase Your Data Skills: Since we love data-driven decisions, mention any experience you have with sales or performance data analysis. Let us know how you've used data to identify trends and drive results in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Thursday
✨Know the Company Inside Out
Before your interview, dive deep into Thursday's mission and values. Understand their approach to IRL dating and social experiences. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Operational Expertise
Be ready to discuss your experience in managing operational teams across various locations. Prepare specific examples of how you've driven performance and improved team dynamics in previous roles. Highlight your ability to turn strategy into execution.
✨Data-Driven Decision Making
Since the role involves reviewing sales and performance data, come prepared with examples of how you've used data to identify trends and drive growth. Discuss any tools or methods you’ve employed to analyse performance metrics effectively.
✨Demonstrate Strong Communication Skills
As a potential Operations Manager, you'll need to create clarity and alignment across teams. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've fostered communication and accountability in past roles.