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- Tasks: Patrol the Thurrock area enforcing parking regulations and issuing Penalty Charge Notices.
- Company: Join a supportive team within the Highways & Transport Services department.
- Benefits: Generous leave, pension scheme, flexible working, and ongoing training opportunities.
- Why this job: Make a difference in your community while enjoying a dynamic outdoor role.
- Qualifications: Previous civil parking enforcement experience and excellent customer service skills required.
- Other info: Work in varying weather conditions and enjoy a two-shift rota.
The predicted salary is between 28500 - 36000 £ per year.
The Parking Services Team is situated within the Highways & Transport Services within the Corporate Services Directorate. Reporting to the Civil Enforcement Supervisors, you will be responsible for patrolling the Thurrock area ensuring that vehicles are complying with the appropriate Traffic Regulation Orders.
You will enforce parking by identifying vehicles parked in contravention and serving Penalty Charge Notices in accordance with Legislation and the policies and procedures of the Council. The role requires officers to carry out on street foot patrols borough wide, working outside in varying weather conditions and walking up to 15 miles per day. This role also monitors the conditions of signs and lines related to parking restrictions and reporting defects.
The role will be rotated on a two-shift rota basis:
- Week 1: Monday to Thursday 8am to 4.30pm, Friday 8am to 4pm
- Week 2: Tuesday to Friday 9.30am to 6pm, Saturday 8am to 4pm
As a Civil Enforcement Officer, you will be responsible for:
- Enforcing parking regulations efficiently, effectively and fairly including issuing/recording Penalty Charge Notices by hand held electronic devices
- Enforcement of Off Street and On Street parking within the Borough
- Checking car parking pay and display machines, including the replenishment of tickets and reporting any faults
- Working to cover all parking areas in all weathers outdoors
- Checking signs and markings and reporting any defects
- Providing parking related advice to members of the public
What We're Looking For:
- Excellent customer service skills
- Previous civil parking enforcement experience is essential (minimum 6 months)
- Previous experience in a regulated parking profession is essential
- A Clean Full UK Driving Licence is preferred for this role
- DBS Check: Yes - Basic
Benefits of Working with Us:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates:
- Closing Date (Redeployment Only): 4th February 2026
- Closing Date (Internal & External): 22nd February 2026
- Interview Date: TBC
We reserve the right to withdraw the role at any time - Candidates may be invited to interview upon a submitted complete application prior to closing date.
Civil Enforcement Officer in West Thurrock employer: Thurrock Council
Contact Detail:
Thurrock Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer in West Thurrock
✨Tip Number 1
Get to know the company and its values! Research the Parking Services Team and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to civil enforcement and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former Civil Enforcement Officers on LinkedIn. They can provide insider tips and might even give you a heads-up about job openings. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job postings and updates directly from us at StudySmarter.
We think you need these skills to ace Civil Enforcement Officer in West Thurrock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in civil parking enforcement. We want to see how your skills match the role, so don’t hold back on showcasing your previous work!
Show Off Your Customer Service Skills: Since excellent customer service is key for this role, include examples of how you've successfully dealt with the public in past positions. We love to see candidates who can communicate effectively and handle challenging situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thurrock Council
✨Know Your Regulations
Familiarise yourself with the Traffic Regulation Orders and parking enforcement policies relevant to the role. Being able to discuss specific regulations during your interview will show that you’re serious about the position and understand the responsibilities involved.
✨Showcase Your Customer Service Skills
As a Civil Enforcement Officer, you'll be interacting with the public regularly. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your ability to manage interactions effectively.
✨Dress for the Role
Even though this job involves outdoor work, make sure to dress smartly for the interview. A professional appearance can make a great first impression and shows that you take the opportunity seriously.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face on the job, such as dealing with an irate motorist or identifying a parking violation. Be ready to discuss how you would handle these situations, as it reflects your problem-solving skills and readiness for the role.
