At a Glance
- Tasks: Monitor CCTV and provide concierge services for high-rise flats, ensuring resident safety.
- Company: Thurrock Council, dedicated to community safety and well-being.
- Benefits: Generous leave, pension scheme, flexible working, and ongoing training.
- Other info: Great career development opportunities in a dynamic environment.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: CCTV operation skills and IT proficiency; SIA Licence preferred.
The predicted salary is between 30219 - 33819 £ per year.
Salary: £30,219 – £33,819 per annum (plus 15% Rotating Shift Allowance)
Grade: C
Contract Type: Permanent
Working Hours: 37 hours per week
About the Department
Thurrock Council operate a 24 hour CCTV Control Room which monitors CCTV cameras throughout the Thurrock Borough which record 24 hours a day, 7 days a week, 365 days a year. The role also involves a 24 hour Concierge facility for three high rise flats to look after the well-being of the residents within the flats.
About the Role
The main aspect of the role is to work with a team of CCTV/Concierge Operators on a 24/7 shift rotation system which includes night work and Bank Holidays including Xmas. You will be responsible for operating CCTV camera equipment and Police and Council radio equipment. You will also be responsible for ensuring that all CCTV evidence is produced to a high standard and in accordance with Data Protection and GDPR guidelines. You will liaise with Council Officers and departments and the Police as well as external third parties on CCTV enquiries as well as dealing with enquiries from Residents and visitors to the flats.
What We’re Looking For
- Operate CCTV equipment
- Operate Police and Council radio systems
- Act as Concierge for high rise flats
- Collate, prepare and present evidence gathered by CCTV monitoring service to the standard required by the criminal justice system
- To appear in Magistrate or County Court as technical witness if necessary
- An excellent knowledge of IT systems is required including Word, PowerPoint and Excel
Essential Qualifications:
- Ideally to hold a CCTV SIA Licence
DBS Check: At Basic level
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only): 24th September 2026
Closing Date (Internal & External): 4th October 2026
Interview Date: Week Commencing: 12th October 2026
Additional Information
If you have any questions about the role or interview process, please contact: Alan O'Keeffe – CCTV/Concierge Team Leader aokeefe@thurrock.gov.uk | 01375 754994
Concierge CCTV Operator in Tilbury employer: Thurrock Council
Thurrock Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. As an Education Lead Adviser based in Grays, you will have the opportunity to make a meaningful impact on the lives of vulnerable children while collaborating with dedicated professionals in a multi-agency environment. With a strong commitment to employee growth and community engagement, Thurrock Council provides a rewarding career path for those passionate about safeguarding and educational attainment.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge CCTV Operator in Tilbury
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We think you need these skills to ace Concierge CCTV Operator in Tilbury
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Thurrock Council. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Thurrock Council.
How to prepare for a job interview at Thurrock Council
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Thurrock Council.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Thurrock Council.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Thurrock Council.
