Tenancy Management Officer

Job Description
Tenancy Management Officer
Salary: (Band E) £37,815 – £43,083 per annum
12 Months Fixed Term Contract
37 Hours per Week
The Tenancy Management Vision:-
A person centred and professional service, which enables and empowers staff & residents to manage their homes and neighbourhoods effectively, as well as providing timely and appropriate support.
Thurrock Council seeks a self-motivated person, with the ability to problem solve. Successful applicants will be required to manage an area of housing stock involving all matters of tenancy and some locality-based services.
Duties can include and are not limited to-

• Letting of new tenancies/ending of tenancies
• Managing tenancy changes
• Introductory Tenancy Reviews
• Resident engagement
• Partnership working with other agencies and teams
• Prioritising Tenancy sustainment
• Tenancy enforcement
• Tenancy/Property Audits
• Estate management

Please note that Thurrock Council Housing are embarking on a transformation programme, using Human Learning Systems principles to develop locality models of service provision – as such we would welcome applications from candidates with experience of a housing, support and / or working in a person-centred and relationship driven service environment.
Advert Closing Date

• Redeployment Only: 20th March 2025
• Internal and External: 13th April 2025
• Interview date: TBC

Please contact hiring manager Lorraine Stockdale – LStockdale@thurrock.gov.uk if you have any questions regarding this role.
To view the Job Profile and Person Specification please follow the link below:
Download Job Profile (PDF Document)
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About Us
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here Employment benefits | Working for the council | Thurrock Council
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website: Thurrock Council