Civil Enforcement Officer within N/C - Admin, Secretarial & PA in Thurrock. This ongoing full-time opportunity offers the chance to play a vital role in maintaining safe, accessible, and well-managed roads and parking facilities across the borough. Working on behalf of Thurrock Council, you will help ensure compliance with parking regulations while supporting the delivery of high-quality public services within the local community. Perks and benefits
- Full Time: Enjoy the stability and consistency of a full-time position within a valued public service role.
- Hourly Pay: Benefit from competitive hourly pay, providing flexibility and rewarding your commitment.
- Professional Development: Access training opportunities and career progression within civil enforcement services.
- Supportive Environment: Join a dedicated and collaborative team that encourages personal and professional growth.
- Community Impact: Make a visible difference by helping to improve road safety, accessibility, and local services.
- Varied Role: No two days are the same, offering a diverse workload and opportunities to engage with the public.
What you will do
- Patrol Duties: Patrol designated areas on foot and by vehicle to ensure compliance with parking regulations and traffic management orders.
- Enforcement: Issue Penalty Charge Notices (PCNs) to vehicles contravening parking restrictions and legislation.
- Traffic Management: Enforce on-street and off-street parking regulations in accordance with the Traffic Management Act 2004.
- Evidence Collection: Gather and record evidence including photographs and written observations to support enforcement action.
- Reporting: Identify and report issues such as abandoned vehicles, damaged signs, and highway defects.
- Customer Service: Assist members of the public with enquiries relating to parking restrictions, permits, and enforcement procedures.
- Conflict Management: Deal professionally and calmly with complaints, disputes, and challenging situations.
- Record Keeping: Maintain accurate electronic records using handheld devices and council systems.
- Event Support: Assist with traffic management operations and special events across the borough.
- Compliance: Ensure all enforcement activities are carried out fairly, consistently, and in accordance with legislation and council policies.
Requirements
- Customer Service Experience: Previous experience working with members of the public in a customer-facing role is desirable.
- Communication Skills: Strong verbal and written communication skills with the ability to remain professional under pressure.
- Attention to Detail: Ability to accurately record information and gather evidence.
- IT Skills: Competent in using handheld devices and electronic record-keeping systems.
- Problem-Solving Skills: Ability to make sound decisions in a variety of situations.
- Teamwork: Capable of working independently and as part of a wider enforcement team.
- Driving Licence: Full UK driving licence may be desirable depending on operational requirements.
Why Thurrock
Thurrock offers a unique combination of urban convenience and countryside charm. With excellent transport links to London, vibrant local communities, riverside attractions, and access to green open spaces, it provides an excellent environment for both work and leisure. Its strong community spirit and ongoing development make Thurrock a rewarding place to build your career while contributing to essential local services.
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Civil Enforcement Officer in South Ockendon employer: Thurrock Council
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