At a Glance
- Tasks: Assist customers and manage library services in a dynamic environment.
- Company: Join Thurrock Council, a forward-thinking organisation making a real community impact.
- Benefits: Generous leave, pension scheme, flexible working, and ongoing training.
- Other info: Exciting opportunities for personal growth in a supportive and inclusive workplace.
- Why this job: Be part of a vibrant community and help shape the future of local services.
- Qualifications: Customer care experience and good computer skills are essential.
The predicted salary is between 29253 - 32736 € per year.
Salary: £29,253- £32,736 (Pro-rata to hours worked as part-time)
Grade: C, Pay Point range 13 – 18
Contract Type: 12-Month Fixed Term Contract
Working Hours: 15 hours per week
Library Workers provide an essential frontline service ensuring that our customers of all ages get the best from their library service. The ability to work under pressure and to adapt within a constantly changing environment is essential.
You will need to be able to quickly master the varied aspects of library routines, including front line customer care, using the library management system, the self-service machines, handling cash, stock requests and stock procedures.
To succeed in this role, you must be able to communicate well and demonstrate a mature and professional attitude coupled with an enthusiasm to learn. Previous experience of customer care in a similar environment and good computer skills are essential. The role involves a significant amount of standing, bending and carrying heavy weights. You will need to be able to travel to all of the libraries within Thurrock if cover is required.
You must be able to work flexible hours including weekends and evenings and be able to travel to all libraries (Monday to Friday between 9.00am and 7.00pm and Saturday between 9am – 1pm).
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
Library and Digital Assistant - East Tilbury Library employer: Thurrock Council
Thurrock Council is an exceptional employer, offering a dynamic work environment where you can truly make a difference in the community. With a strong commitment to employee development, generous benefits including flexible working options, and a supportive culture that values diversity and inclusion, this role as a Library and Digital Assistant in East Tilbury provides a unique opportunity to grow professionally while contributing to the vibrant local community. Located just half an hour from London, Thurrock boasts a rich cultural scene and excellent leisure facilities, making it an attractive place to work and live.
StudySmarter Expert Advice🤫
We think this is how you could land Library and Digital Assistant - East Tilbury Library
✨Tip Number 1
Get to know the library and digital landscape! Familiarise yourself with the latest trends in library services and digital tools. This will not only help you stand out but also show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the library and how you'd handle them. Being able to demonstrate your ability to communicate effectively under pressure is key.
✨Tip Number 3
Network with current library staff or attend local library events. This can give you insider knowledge about the role and the organisation, plus it shows your commitment to being part of the community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our online presence.
We think you need these skills to ace Library and Digital Assistant - East Tilbury Library
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Library and Digital Assistant role. We want to see how you can bring value to our team, so don’t hold back on showcasing your customer care experience!
Show Your Enthusiasm:Let your passion for libraries and community service shine through in your application. We love candidates who are excited about making a difference, so share why this role at Thurrock Council is the perfect fit for you!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and relevant skills without overcomplicating things.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re serious about joining us at StudySmarter!
How to prepare for a job interview at Thurrock Council
✨Know Your Library Routines
Familiarise yourself with the key library routines mentioned in the job description. Brush up on customer care practices, library management systems, and stock procedures. This will show your potential employer that you're ready to hit the ground running.
✨Demonstrate Your Communication Skills
Since communication is crucial for this role, practice articulating your thoughts clearly. Consider common interview questions and prepare concise answers that highlight your experience in customer care. Role-playing with a friend can help you feel more confident.
✨Show Enthusiasm to Learn
Express your eagerness to learn and adapt to new challenges. Share examples from your past where you've successfully picked up new skills or adapted to changes. This will resonate well with the interviewers looking for someone who can thrive in a dynamic environment.
✨Be Ready for Physical Demands
Prepare to discuss how you can handle the physical aspects of the job, like standing for long periods and lifting heavy items. If you have relevant experience, share it! This will demonstrate that you understand the demands of the role and are physically prepared.
