At a Glance
- Tasks: Support planning and building control services while ensuring compliance with legislation.
- Company: Join Thurrock Council's dynamic Support and Performance Team.
- Benefits: Enjoy generous leave, pension scheme, flexible working, and ongoing training.
- Other info: Inclusive environment with great career growth opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Team player with initiative and a willingness to learn.
The predicted salary is between 29253 - 32736 € per year.
We are seeking a committed individual to join us as a Support Officer. This role is an exciting opportunity to support Thurrock Council’s Support and Performance Team, sitting in the Place Directorate. The main purpose of the role is to support Thurrock Council’s Place service via our Support and Performance Services Department.
Main Responsibilities:
- To provide support in the provision of services associated with Planning, Building Control and Land Charges, including any legislative requirements.
- To process (including scanning, saving and indexing) applications within statutory time limits. (Training will be available).
- Undertake registration and processing (including scanning, saving, indexing and linking to software) all applications within a statutory time limit and in compliance with relevant legislation.
- To process and monitor post and generic mailboxes.
- To respond to requests (by telephone, letter, email and in person) for information in a clear, accurate, polite and prompt fashion.
- To keep up to date knowledge on current projects in order to provide first line advice or information on processes and/or liaise with officers for technical knowledge.
- Help manage the team’s filing and record keeping and contribute to the maintenance of records on current applications, using both paper based and computer based systems, including inputting and extracting information via a personal computer.
- To attend meetings and briefings when required and provide the appropriate feedback, including taking minutes and distributing them accordingly.
- Validate applications to ensure they meet national and local requirements.
Key Skills and Experience:
- You will need to be willing to work flexibly and able to work on your own initiative.
- You will need to enjoy working in a team that works to very demanding but achievable timescales.
- The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.
- The service operates between 8:00am to 17:00pm Monday to Friday, expected working hours are 9am till 5pm.
DBS Check: A DBS Check is not required for this post.
Benefits of Working with Us:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Advert Closing Dates:
- Redeployment Only Deadline: 28th May 2026
- Internal & External Deadline: 7th June 2026
Interview Date: To Be Confirmed
Please contact Ella Hay via email if you have any questions at ehay@thurrock.gov.uk
Support Officer – Environment Support and Performance in Grays employer: Thurrock Council
Thurrock Council is an excellent employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With generous annual leave, a Local Government Pension Scheme, and flexible working opportunities, employees can thrive both personally and professionally while contributing to the vital services that support the community's development.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer – Environment Support and Performance in Grays
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thurrock Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the Place Directorate and its projects. Knowing what’s happening in the department shows your enthusiasm and helps you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice common interview questions related to support roles. Think about how you’d handle customer queries or manage tight deadlines. We all know that confidence is key, so the more you prepare, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Thurrock Council.
We think you need these skills to ace Support Officer – Environment Support and Performance in Grays
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Show Your Enthusiasm:Let your passion for the role shine through in your application. We love candidates who are excited about supporting Thurrock Council’s initiatives, so share what motivates you to apply and how you can contribute to our mission.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thurrock Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Officer. Familiarise yourself with the key tasks like processing applications and responding to requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this role involves working closely with a team, be prepared to discuss your experiences in collaborative environments. Share examples of how you've contributed to team success and how you handle demanding timescales. This will highlight your ability to work well with others.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, such as handling a high volume of applications or managing customer queries. Practise how you would respond to these situations, as it shows your problem-solving skills and readiness for the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about current projects or challenges the team is facing. This not only shows your interest but also gives you a chance to assess if the role aligns with your career goals.
