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- Tasks: Support residents with enquiries about council tax and housing benefits while resolving queries.
- Company: Local governmental authority dedicated to serving the community.
- Benefits: Generous annual leave, pension scheme, and training opportunities.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and a customer-focused mindset.
- Other info: Hybrid working model with a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
A local governmental authority in the United Kingdom is seeking a friendly and reliable Contact Centre Customer Service Advisor. In this role, you will support residents with enquiries related to council tax, housing benefits, and other local services. You will handle inbound calls, provide accurate information, and resolve queries. Strong communication skills and a customer-focused approach are essential.
This role offers a range of benefits including generous annual leave, a pension scheme, and opportunities for training and professional development.
Resident Services Advisor — Hybrid, Inquiries & Resolution in Grays employer: Thurrock Council
Contact Detail:
Thurrock Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Advisor — Hybrid, Inquiries & Resolution in Grays
✨Tip Number 1
Make sure to research the local governmental authority before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping residents, being able to convey information clearly and effectively is key. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and improve your chances of landing that Resident Services Advisor role. Let’s get you started!
We think you need these skills to ace Resident Services Advisor — Hybrid, Inquiries & Resolution in Grays
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your friendly and reliable nature.
Tailor Your Application: Don’t just send a generic application! We love it when you tailor your CV and cover letter to the role. Mention your understanding of council tax and housing benefits, and how you can help residents with their queries.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will show us you have the strong communication skills we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the application process step-by-step. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Thurrock Council
✨Know Your Stuff
Familiarise yourself with the local council's services, especially around council tax and housing benefits. Being able to discuss these topics confidently will show that you're genuinely interested in the role and ready to help residents.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the questions asked. This means not just hearing but understanding what’s being said, which is crucial for a role focused on resolving queries.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will highlight your customer-focused approach, which is key for this position.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics or training opportunities. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.