At a Glance
- Tasks: Assist customers and manage library routines in a dynamic environment.
- Company: Join the supportive team at Tilbury Library, part of Thurrock Council.
- Benefits: Enjoy generous leave, pension scheme, and ongoing training opportunities.
- Other info: Flexible hours with opportunities for professional growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer care experience and good computer skills are essential.
The predicted salary is between 29253 - 32736 £ per year.
Salary: £29,253- £32,736 (Pro-rata to hours worked as part-time)
Grade: C, Pay Point range 13 – 18
Contract Type: 12-Month Fixed Term Contract
Working Hours: 5.25 hours per week
About the Role
Library Workers provide an essential frontline service ensuring that our customers of all ages get the best from their library service. The ability to work under pressure and to adapt within a constantly changing environment is essential. You will need to be able to quickly master the varied aspects of library routines, including front line customer care, using the library management system, the self-service machines, handling cash, stock requests and stock procedures.
What We Are Looking For
To succeed in this role, you must be able to communicate well and demonstrate a mature and professional attitude coupled with an enthusiasm to learn. Previous experience of customer care in a similar environment and good computer skills are essential. The role involves a significant amount of standing, bending and carrying heavy weights. You will need to be able to travel to all of the libraries within Thurrock if cover is required. You must be able to work flexible hours including weekends and evenings and be able to travel to all libraries (Monday to Friday between 9.00am and 7.00pm and Saturday between 9am – 1pm).
Benefits of Working with Us
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only): 9th July 2026
Closing Date (Internal & External): 12th July 2026
Interview Date: To Be Confirmed
Additional Information
Contact: Karen Stanbridge, Library and Hub Area Manager
K.Stanbridge@thurrock.gov.uk | 01708 851212
To view the Job Profile and Person Specification, please follow the link below: Download Job Profile (PDF Document)
Library and Digital Assistant - Tilbury Library in Grays employer: Thurrock Council
Thurrock Council is an excellent employer, offering a supportive and inclusive work environment for the Library and Digital Assistant role at Tilbury Library. With generous annual leave, a Local Government Pension Scheme, and ongoing training opportunities, employees are encouraged to grow and develop their skills while contributing to the community. The flexible working arrangements and employee wellbeing support further enhance the appeal of this position, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Library and Digital Assistant - Tilbury Library in Grays
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Thurrock Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Thurrock Council and let us see your personality shine through!
We think you need these skills to ace Library and Digital Assistant - Tilbury Library in Grays
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Thurrock Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Thurrock Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Thurrock Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Thurrock Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Thurrock Council will surely appreciate.
