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- Tasks: Support residents with enquiries on council tax and local services through inbound calls.
- Company: Thurrock Council, committed to a supportive and inclusive working environment.
- Benefits: Generous leave, pension scheme, flexible working, and wellbeing support.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and a calm, customer-focused approach.
- Other info: Ongoing training and professional development opportunities available.
The predicted salary is between 30000 - 42000 £ per year.
We're looking for a friendly, reliable Contact Centre Customer Service Advisor to support residents with enquiries on council tax, housing benefits, rent accounts and other local services. You'll handle inbound calls, provide accurate information, resolve queries, and ensure customers receive a helpful, timely service. Strong communication skills, attention to detail, and a calm, customer-focused approach are essential. Training will be provided.
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Customer Service Advisor - Contact Centre in Grays employer: Thurrock Council
Contact Detail:
Thurrock Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Contact Centre in Grays
✨Tip Number 1
Make sure you know the ins and outs of council services like council tax and housing benefits. Brush up on common queries so you can show off your knowledge during the interview!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling calls and resolving issues. The more relaxed you are, the better you'll come across.
✨Tip Number 3
When you apply, don’t just send in your CV. Use our website to showcase your personality and enthusiasm for the role. A friendly tone can go a long way in customer service!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can help you stand out and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate your key strengths.
We think you need these skills to ace Customer Service Advisor - Contact Centre in Grays
Some tips for your application 🫡
Show Your Friendly Side: When writing your application, let your personality shine through! We want to see that you’re friendly and approachable, just like the Customer Service Advisor we’re looking for. Use a warm tone and don’t be afraid to show your enthusiasm for helping others.
Be Detail-Oriented: Pay close attention to the details in your application. Make sure to highlight your strong communication skills and any relevant experience you have with customer service. We love candidates who can provide accurate information and resolve queries effectively!
Tailor Your Application: Make sure to tailor your application to the job description. Mention your experience with council tax, housing benefits, or similar services if you have it. This shows us that you understand the role and are genuinely interested in working with us at Thurrock Council.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role and our fantastic benefits package there!
How to prepare for a job interview at Thurrock Council
✨Know Your Stuff
Familiarise yourself with council tax, housing benefits, and local services. Being able to discuss these topics confidently will show that you're prepared and genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the questions asked. This will help you provide relevant answers and show that you value the interviewer's input.
✨Stay Calm Under Pressure
As a Customer Service Advisor, you'll need to handle queries calmly. Prepare for potential scenario-based questions where you might need to resolve a customer issue. Practising these scenarios can help you stay composed during the interview.
✨Show Your Customer Focus
Highlight any previous experience where you've gone above and beyond for customers. Share specific examples that showcase your attention to detail and commitment to providing excellent service.