At a Glance
- Tasks: Provide essential admin support to help families thrive and improve outcomes.
- Company: Join Thurrock Council, a supportive and inclusive workplace.
- Benefits: Enjoy generous leave, flexible working, and ongoing training opportunities.
- Other info: Hybrid role with opportunities for professional growth and a positive work environment.
- Why this job: Make a real difference in the lives of children and families while developing your skills.
- Qualifications: Strong admin skills, good communication, and confidence with Microsoft Office.
The predicted salary is between 27435 - 29715 £ per year.
The Family Help Service works with children, young people and families to provide the right support at the right time, helping to improve outcomes and prevent issues from escalating. The service brings together a range of professionals who work collaboratively to support families through assessment, planning and intervention.
As a Business Support Assistant, you will play a vital role in ensuring the smooth running of the service by providing effective administrative support, maintaining accurate records and helping teams deliver a high quality service to families across Thurrock.
As a Business Support Assistant you will be responsible for:
- Providing efficient administrative support to Family Help practitioners, managers and wider teams.
- Organising and supporting meetings, including preparing documentation, taking minutes and distributing actions.
- Maintaining accurate records and ensuring information is updated on relevant systems in a timely manner.
- Managing correspondence, telephone enquiries and referrals, ensuring these are dealt with professionally and sensitively.
- Supporting statutory processes and service activities to help ensure the best outcomes for children, young people and families.
- Contributing to the effective day to day operation of the service and identifying opportunities to improve administrative processes.
This role is currently hybrid and office attendance is required in both the Civic Offices and our Family Hubs within Thurrock.
We’re looking for someone who has:
- Strong administrative and organisational skills.
- Good communication and customer service skills.
- Experience of managing records and maintaining accurate information.
- Confidence using Microsoft Office applications.
- The ability to work independently and as part of a team.
- A flexible and proactive approach to work.
DBS Check: Not required for this post
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Closing Date (Redeployment Only): 17th September 2026
Closing Date (Internal & External): 27th September 2026
Interview Date: To Be Confirmed
Please note that there will be a short minute taking test at the end of the interview. If you have any questions about the role or interview process, please contact: Joanna Eve - Business Support Supervisor JEve@thurrock.go.uk | 07738 259841
Business Support Assistant - Family Help Team in Grays employer: Thurrock Council
Thurrock Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. As an Education Lead Adviser based in Grays, you will have the opportunity to make a meaningful impact on the lives of vulnerable children while collaborating with dedicated professionals in a multi-agency environment. With a strong commitment to employee growth and community engagement, Thurrock Council provides a rewarding career path for those passionate about safeguarding and educational attainment.
