Apprentice - Business Administration - Family Help Teams in Grays

Grays Full-Time No working from home possible

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Description

Job Title: Business Administration Apprentice - Children's Services
Salary: National Minimum Wage for Age Group
Contract Type: Apprenticeship - 21 months
Working Hours: 37 hours per week, Monday to Friday

Training Provider: South Essex College

About the Department

The Family Help Teams are newly set up teams using the Families First model. These teams work with families from early help level through to high end statutory involvement including child protection and Children Looked After.

About the Role

This apprenticeship would suit someone looking for a career in Business Administration and an interest in Social Care. Entry requirements are at least 4 GCSEs with English and Maths being at Grade 4 - 9 (or A*- D) or Functional Skills Level 2 in Maths and English.

The successful applicant would study a Business Administration Apprenticeship at Level 3 provided by South Essex College. You will be provided with a wide variety of work experience opportunities and support to meet the standards for this level.

The Business Administration Apprentice plays a key role within this service by providing essential administrative and organisational support to the team. This helps ensure that processes run smoothly, records are accurate, and professionals have the information they need to deliver effective support. As part of the wider organisation, the role contributes to maintaining high standards of service delivery and supports the overall aim of improving the lives of children and young people in care.

As a Business Administration Apprentice, you will be responsible for:

Providing day-to-day administrative support to the Family Help Teams for East and West, ensuring tasks are completed accurately and in a timely manner.
Maintaining and updating electronic records and case management systems, ensuring information is accurate, secure, and compliant with data protection requirements.
Supporting the organisation of a panel, including sending invitations, preparing agendas, and taking minutes where required.
Handling incoming and outgoing communications, including emails, telephone enquiries, and post.
Working collaboratively with colleagues, and partner agencies to ensure effective coordination of services.
Managing and organising filing systems (both electronic and paper-based) in line with organisational policies.
Providing general office support, including scanning, photocopying, and data entry.
Maintaining confidentiality at all times, particularly when handling sensitive information relating to children and families.
Actively engaging in learning and development opportunities as part of the apprenticeship.

What We’re Looking For

We’re looking for someone who:

Is a motivated and enthusiastic individual with a willingness to learn and develop new skills.
Has good organisational skills, with the ability to manage tasks and meet deadlines.
Has attention to detail and a commitment to producing accurate work.
Has basic IT skills, including confidence using Microsoft Office (Word, Excel, Outlook).
Has an ability to work both as part of a team and independently when required.

DBS Check: Not Required for this post

Benefits of Working with Us

In return you will receive regular support and ongoing training opportunities.

Apprenticeship study will be undertaken within normal working hours. Time will be allocated to attend training and complete assignments, workbooks, online training etc. as required by the qualification.

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: