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For Companies At a Glance
- Tasks: Assist the Complaints Team in managing feedback and information requests.
- Company: Join a supportive Council committed to community service.
- Benefits: Gain valuable experience while earning a qualification and working flexible hours.
- Why this job: Kickstart your career in business administration with real-world impact.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Enjoy a diverse workplace that values inclusivity and growth.
Overview
Are you looking for a career in business administration, either as a school leaver or looking for a career change? As part of the Complaints Team you will assist with managing complaints and freedom of information requests on behalf of the Council, including logging and recording all types of feedback from residents, customers, Members and MPs.
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday – Thursday, 8.45am – 5.15pm and Friday 8.45am – 4.45pm
- Expected Duration: 21 Months
This employer is part of the Disability Confident scheme, committed to employing disabled people.
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Business Administration Apprentice - Complaints Team employer: Thurrock Council
Contact Detail:
Thurrock Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administration Apprentice - Complaints Team
✨Tip Number 1
Network like a pro! Reach out to people in the business administration field, especially those in complaints management. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight any relevant experience or coursework. We all love a good story, so share how you've tackled challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Business Administration Apprentice - Complaints Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Administration role. Highlight any relevant experience or skills that relate to managing complaints and handling feedback. We want to see how you can contribute to our Complaints Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in this apprenticeship and how your background makes you a great fit. We love seeing enthusiasm and a genuine interest in business administration.
Showcase Your Communication Skills: Since you'll be dealing with complaints and feedback, it's crucial to demonstrate your communication skills. Whether it's through your writing style or examples of past experiences, let us know how you effectively communicate with others.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Thurrock Council
✨Know Your Stuff
Before the interview, make sure you understand the basics of business administration and the specific role within the Complaints Team. Brush up on common complaints handling procedures and the importance of feedback management. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As you'll be dealing with complaints and feedback, it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively communicated in past situations, whether in school or work.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to complaints handling. Think about how you would approach a difficult customer or manage conflicting feedback. Practising these scenarios can help you respond thoughtfully and show your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
