At a Glance
- Tasks: Support IT systems and resolve incidents while enhancing customer experience.
- Company: Join Thurrock Council, a community-focused organisation with a commitment to diversity.
- Benefits: Earn a competitive wage while gaining valuable skills and qualifications.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Kickstart your IT career with hands-on experience and professional training.
- Qualifications: GCSE Maths and English (grade A-C or 4-9) required.
The predicted salary is between 15392 - 24454 £ per year.
The Corporate Services Directorate plays a central role in supporting the Council to deliver reliable, efficient and secure services to residents. The Customer Experience Team is responsible for supporting and improving a wide range of critical digital applications used across the organisation. The team works closely with frontline services, internal teams and external suppliers to ensure systems are stable, secure and meet evolving business needs. It focuses on continuous improvement, helping services make better use of technology, data and insight to deliver high-quality outcomes for the community.
As a Digital Support Technician Apprentice you will be responsible for:
- Supporting the resolution of incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures.
- Responding to queries online, by phone or in person, following service procedures and quality standards, and using personal initiative to provide the best possible customer service overall.
- Carrying out the installation or repair of IT equipment and software in Council and partner locations as directed.
- Supporting the Service Desk and their responsibilities.
- Proactively keeping users informed throughout all stages of all processes.
- Maintaining accurate records relating to incidents, requests, assets, licences, and other aspects of IT service management.
- Providing on-site support and guidance to users of devices and systems as required.
- Participating in team meetings, training, and other team activities.
- Working with other team members, and business managers across the department to improve support to the business.
The key responsibilities and duties of the role are neither exclusive nor exhaustive. All workers are expected to operate flexibly to support delivery of services for IT Support and from time to time will be required to undertake responsibilities outside the normal remit of role description as required by the line manager, which are broadly commensurate with the job level and scope of competence.
Training
You will study towards the Level 3 Digital Support Technician Apprenticeship qualification and will be practicing the skills learnt in your day-to-day job. Training will be provided by Gingernut Training. A tutor will be allocated to you to support you throughout your qualification and meet with you regularly. You will be allocated time for off-the-job training. This will be within your paid working hours. These hours can be spread across the week and will be agreed between yourself, your line manager and your tutor. As a Level 3 qualification, Functional Skills Level 2 in English and Maths or GCSE Grades 4-9 (or C and above) is required.
What happens at the end
This apprenticeship prepares you for a career in IT Digital Support. At the end of your apprenticeship, you will be supported to apply for suitable vacancies (subject to availability).
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
Qualifications
GCSE Maths and English (grade A-C or 4-9) - essential.
Key details
Wage: £15,392 to £24,454.04 a year.
Working week: Example - Monday - Thursday, 8.45am - 5.15pm and Friday, 8.45am - 4.45pm.
Hours: 37 hours per week.
Duration: 1 Year 3 Months.
Start date: 2027-01-11.
Closing date: 2026-11-29.
Apprenticeship standard: Digital support technician (level 3).
Training provider: GINGER NUT MEDIA LIMITED.
About the employer
Our vision - An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
Apprentice - IT Digital Support Technician employer: Thurrock Council
Thurrock Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. As an Education Lead Adviser based in Grays, you will have the opportunity to make a meaningful impact on the lives of vulnerable children while collaborating with dedicated professionals in a multi-agency environment. With a strong commitment to employee growth and community engagement, Thurrock Council provides a rewarding career path for those passionate about safeguarding and educational attainment.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice - IT Digital Support Technician
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Thurrock Council.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Thurrock Council is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Thurrock Council, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Thurrock Council directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprentice - IT Digital Support Technician
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Thurrock Council want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Thurrock Council, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Thurrock Council
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
