At a Glance
- Tasks: Manage and grow relationships with 50 Franchise Dealer accounts across the East of England.
- Company: Join Thurlow Nunn Distrigo, a family-run business with over 145 years of experience.
- Benefits: Enjoy a competitive salary, bonus structure, car allowance, and pension.
- Other info: Work in a supportive culture that values professionalism, trust, and teamwork.
- Why this job: Be a key player in shaping the future of parts distribution and customer engagement.
- Qualifications: Experience in automotive parts or trade sales, with excellent relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive, personable and commercially focused Key Account Manager (KAM) to manage a portfolio of approximately 50 Franchise Dealer accounts, as part of a team covering over 50 sites across our network. These accounts are already in place, but the goal is to develop deeper relationships, increase spend, and ensure each customer meets their Stellantis-mandated performance targets.
This is a hands-on role that will suit someone with aftermarket, trade parts, or dealer-side experience, who thrives in a relationship-driven, field-based environment.
Key Responsibilities
- Manage and grow a portfolio of Authorised Repairers across the East of England and surrounding areas
- Conduct structured visits (target: 1 per site per financial quarter), maintaining clear account plans and follow-ups
- Build strong, trust-based relationships with service teams, workshop managers, and business owners
- Promote and develop spend across our full multi-brand OEM and approved parts portfolio
- Collaborate daily with internal teams: logistics managers, parts advisors, digital sales teams, and delivery drivers
- Support operational service levels (delivery issues, back-orders, returns) and ensure smooth customer experience
- Communicate regular promotional campaigns and support upselling of parts and services
- Log activity and customer interactions using Sage Sales Manager CRM
- Use Pinewood AI to align parts ordering and performance tracking
- Encourage greater engagement between repairers and Stellantis' technical support team
- Operate with a degree of autonomy, within a structured framework and regular team reviews
What You’ll Bring
- A background in automotive parts, trade sales, or dealer aftersales operations (preferred)
- Excellent relationship-building skills, with a confident, customer-first approach
- Commercial awareness and the ability to spot growth opportunities within existing accounts
- Ideally suited to a parts advisor or sales rep looking to transition into account management
- Organised and self-motivated, with strong time management and diary control
- Familiarity with CRM/DMS platforms (Sage Sales Manager and Pinewood experience beneficial)
- Full UK driving licence
What We Offer
- A high-profile role in one of the UK’s most significant Distrigo operations, backed by Stellantis
- Access to a diverse, multi-brand product portfolio across a wide regional customer base
- A supportive, family-run culture combined with forward-thinking leadership
- Competitive salary, bonus structure, car allowance, pension, and benefits
- A real opportunity to influence the way we engage with Authorised Repairers and trade customers
Ready to drive aftermarket growth in a key region and become a trusted partner to our customers? Join Thurlow Nunn Distrigo and help shape the future of parts distribution across the East of England and beyond.
Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.
Whether your passion is sales, aftersales, customer service or another area, what’s really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.
Key Account Manager in Norwich employer: Thurlow Nunn
Thurlow Nunn is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and professional growth. With competitive salaries, uncapped commission opportunities, and a range of benefits including generous annual leave and health support services, our team members thrive in an environment that values trust, respect, and collaboration. Join us at our Cromer Road site in Norwich, where you can build a rewarding career while being part of one of the UK's fastest-growing automotive brands.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Norwich
✨Tip Number 1
Get to know the company inside out! Research Thurlow Nunn and Stellantis, their values, and their products. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and relationship building. Think about specific examples from your past experiences that demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Key Account Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing accounts, building relationships, and any relevant automotive parts knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for us. Mention specific examples of how you've successfully managed accounts or driven growth in previous roles.
Showcase Your Relationship-Building Skills:In this role, strong relationships are key. Use your application to demonstrate your ability to connect with clients and colleagues alike. Share stories that highlight your customer-first approach and how you've fostered trust in past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our family!
How to prepare for a job interview at Thurlow Nunn
✨Know Your Accounts
Before the interview, take some time to research the specific Franchise Dealer accounts you'll be managing. Understand their performance metrics and any recent news or changes in their operations. This will show your potential employer that you're proactive and genuinely interested in their business.
✨Build Rapport
Since this role is all about relationship-building, practice how you can establish rapport quickly. Think of examples from your past experiences where you've successfully built trust with clients or colleagues. Be ready to share these stories during the interview to demonstrate your interpersonal skills.
✨Show Commercial Awareness
Brush up on your knowledge of the automotive parts market and be prepared to discuss how you can spot growth opportunities within existing accounts. Highlight any relevant experience you have in trade sales or aftersales operations, as this will resonate well with the interviewers.
✨Familiarise with CRM Tools
Since the role involves using Sage Sales Manager and Pinewood AI, it’s a good idea to familiarise yourself with these platforms beforehand. If you have experience with similar CRM systems, be sure to mention it. This will demonstrate your readiness to hit the ground running and adapt to their processes.
