At a Glance
- Tasks: Lead the Service/Parts team to maximise profitability and deliver outstanding customer satisfaction.
- Company: Join a family-owned business with over 150 years of experience in the automotive industry.
- Benefits: Competitive salary, uncapped bonus, company car, and generous annual leave.
- Other info: Enjoy a supportive environment with excellent career growth opportunities and family values.
- Why this job: Make a real impact by inspiring a dedicated team and enhancing customer experiences.
- Qualifications: Proven experience in managing a successful Service Department and strong leadership skills.
The predicted salary is between 39600 - 48400 £ per year.
We are seeking an experienced
Aftersales Manager to lead our Service/Parts Department at our Corby branch.
This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction.
As Aftersales Manager, you will motivate, develop, and coach the Service/Parts team to achieve exceptional performance.
You’ll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met.
You will also monitor the WIP and advanced bookings daily, identifying any variances against budget and implementing effective action plans to address shortfalls.
This position requires previous success in managing a busy, fast-paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.
Key Responsibilities
- Lead and inspire the Service team to deliver an exceptional customer experience.
- Drive department profitability and efficiency through proactive performance management.
- Review accounts, operating controls, and KPIs, taking remedial action where required.
- Monitor WIP and forward bookings daily, analysing variances and implementing action plans.
- Maintain high standards of customer satisfaction and retention.
- Ensure compliance with company and manufacturer standards at all times.
About You
- Proven experience managing a successful Service Department.
- Excellent interpersonal skills with the ability to build and maintain strong relationships.
- Strong communication, leadership, and negotiation skills.
- Target-driven, with a passion for achieving and exceeding objectives.
- Competent in Microsoft Office applications.
- Flexible approach with the ability to work extended hours when required.
- Full UK driving licence.
Our Values
As a family-owned business, we are guided by our core values
Professional, Trust, Respect, Caring, and Together
. We expect every member of our team to uphold these values in everything they do.
What We Offer
- Competitive salary plus uncapped bonus scheme (OTE £60,000.00)
- Company car
- Performance-based bonus scheme
- Supportive, family-oriented working environment
Why Work For Us?
Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 150 years.
The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 20 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire, Northamptonshire and Bedfordshire.
Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.
- £40,000 plus uncapped bonus scheme (OTE £60,000.00)
- Hours
- 47 hours per week, Monday to Friday, 8.00am to 6.00pm, 1 in 2 Saturdays 8.00am to 12.00pm
- Company vehicle
- 31 days annual leave (including bank holidays)
- Pension scheme
- Life assurance
- Free RAC breakdown cover
- Cycle to work purchase scheme
- Preferential parts, service and labour rates
- Discounts on new and used vehicles
- Aftersales discounts
- Access to health and wellbeing support services
- Free refreshments
- Employee discount platform
- Recruitment Referral Incentive Scheme
- Employee Assistance Programme (EAP)
- #J-18808-Ljbffr
Aftersales Manager in Corby employer: Thurlow Nunn
Thurlow Nunn is an exceptional employer, offering a supportive and family-oriented work culture that has thrived for over 145 years. As a Sales Consultant in our Luton dealership, you will enjoy uncapped commission opportunities, generous annual leave, and a range of employee benefits including a company car and health support services, all while being part of a dedicated team that values professionalism, trust, and respect.
