At a Glance
- Tasks: Handle customer calls, book services, and ensure satisfaction while promoting products.
- Company: Join a family-owned business with strong values in Norwich.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and personal development.
- Why this job: Make a difference by delivering exceptional customer service every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting a Customer Advisor to join our successful team in Norwich.
You will be responsible for dealing with both inbound and outbound calls, including booking customer MOT’s, Services and Vehicle Health Check follow-ups across the Thurlow Nunn Group in accordance with service department lead times.
Reporting to the Contact Centre Manager, you will continually monitor customer satisfaction to identify and address any issues, and ensure accurate records are maintained by regularly cleansing and updating the customer database.
The Customer Advisor will promote relevant products and services to customers, maximising revenue generating opportunities, whilst delivering a positive customer experience at all times.
We are looking for the following
- Proven experience delivering exceptional customer service within a fast-paced contact centre environment, handling a high volume of inbound and outbound calls while ensuring every customer receives a professional, efficient, and positive experience.
- Strong telesales and customer engagement skills, confidently identifying customer needs, promoting relevant products and services, overcoming objections, and achieving individual and team sales targets while maintaining a customer-focused approach.
- Excellent verbal and written communication skills, with the ability to actively listen, build rapport quickly, explain information clearly, and resolve customer queries or complaints with empathy and professionalism.
- A collaborative team player who works effectively with colleagues and management to achieve team objectives, share best practices, and contribute to a positive and supportive working environment.
- Highly motivated and tenacious, demonstrating resilience when working towards challenging performance targets, including customer satisfaction, quality assurance, sales, and productivity KPIs.
- Flexible and adaptable with a proactive, positive "can-do" attitude, able to manage changing priorities, learn new systems quickly, and provide excellent service during busy periods.
- Excellent organisational and time management skills, capable of multitasking across multiple systems, managing call handling times effectively, and maintaining accuracy and attention to detail in a target-driven environment.
As a family owned business we have strong values.
You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.
Customer Advisor in Norwich employer: Thurlow Nunn Group
Thurlow Nunn Group is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for Customer Advisors to thrive. With a strong emphasis on family values such as Professionalism, Trust, Respect, Caring, and Togetherness, employees are encouraged to grow and develop their skills in a fast-paced environment while delivering outstanding customer service. Located in Norwich, the company offers unique opportunities for career advancement and a positive atmosphere where every team member's contribution is valued.
