At a Glance
- Tasks: Manage inquiries and campaigns for machinery and equipment services.
- Company: Join a successful team in Norwich with a focus on customer care.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a motivated team that values resilience and adaptability.
- Why this job: Make a real impact by ensuring client satisfaction and service excellence.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting a proactive and organised Aftersales Outreach Specialist to join our successful team in Norwich. In this key role, you will be responsible for managing both inbound inquiries and outbound campaigns across our specialist machinery and commercial equipment divisions. You will work closely with our regional service departments to forward-plan and schedule maintenance, servicing, and specialist inspection programmes in line with departmental capacity and lead times.
Key Responsibilities
- Forward Booking & Workshop Scheduling: Coordinate and forward-schedule multi-brand service work, allocated time allowances, and workshop bookings across our regional branches.
- Seasonal Campaigns: Proactively engage existing clients to schedule seasonal preventative maintenance programmes and comprehensive winter inspections.
- Safety & Compliance Inspections: Contact clients to forward-book essential regulatory safety tests, machinery examinations, and compliance certifications.
- Proactive Outreach: Conduct outbound follow-ups for vehicle/machinery health assessments, and recommended remedial work.
- Customer Care & Database Integrity: Maintain accurate client and asset records across our internal scheduling systems, ensuring regular database cleansing and timely communication.
- Commercial Growth: Deliver exceptional customer service at all times, identifying client needs and maximising revenue opportunities through service and maintenance programmes.
What We Are Looking For
- Proven Customer Service & Contact Centre Experience: Demonstrable track record in handling inbound and outbound calls in a structured, target-driven contact centre or service booking environment.
- Strong Scheduling & Organisational Skills: Ability to navigate complex scheduling systems, allocate correct job time allowances, and balance workshop capacity across multiple branch locations.
- Customer Engagement & Commercial Acumen: Confident telephone manner with the ability to identify maintenance needs, explain service packages clearly, handle queries, and promote value-added inspection services.
- Communication & Relationship Building: Excellent verbal and written communication skills, with the ability to build rapport quickly with commercial, fleet, and private clients.
- Resilience & Drive: A motivated, tenacious team player who thrives on meeting individual and team KPIs, including call volume, booking conversion, data accuracy, and customer satisfaction.
- Adaptability: Comfortable working across multiple database systems and managing shifting priorities with a positive, solutions-focused mindset.
Aftersales Outreach Specialist in Norwich employer: Thurlow Nunn Group
Join our dynamic team in Norwich as an Aftersales Outreach Specialist, where you will thrive in a supportive work culture that prioritises employee growth and development. We offer competitive benefits, including opportunities for professional advancement and a collaborative environment that encourages innovation and teamwork. With a focus on exceptional customer service and proactive engagement, you'll play a vital role in driving commercial success while enjoying the unique advantages of working in a vibrant city known for its rich history and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Outreach Specialist in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thurlow Nunn Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thurlow Nunn Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Outreach Specialist in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thurlow Nunn Group:Your cover letter is your chance to shine! Tell us why you want to work at Thurlow Nunn Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thurlow Nunn Group!
How to prepare for a job interview at Thurlow Nunn Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
