At a Glance
- Tasks: Advise customers on vehicle service and repairs, ensuring timely resolution of enquiries.
- Company: Family-owned business with strong values and a commitment to customer service.
- Benefits: Competitive salary plus bonus, flexible working hours, and a supportive team environment.
- Other info: Opportunity to grow within a family-oriented company that values professionalism and respect.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Exceptional customer service skills and proficiency in Microsoft packages.
The predicted salary is between 25000 - 32000 £ per year.
We are currently recruiting a Service Advisor for our Luton branch to advise customers in relation to their vehicles’ service and repair needs, handling all enquiries and ensuring all issues are resolved in a timely manner. The Service Advisor will keep customers up to date on the status of work being carried out, pricing any additional requirements notified by the technician and relaying this to the customer, answering any questions regarding technical problems, warranties, services and repairs.
Working closely with the Service Manager, Customer Experience Manager, Workshop Controller and Technicians, the Service Advisors will demonstrate high levels of professionalism and exceptional customer service at all times to ensure a positive experience whilst maintaining customer retention.
We are looking for the following:
- Experience of delivering exceptional customer service
- Excellent interpersonal skills with the ability to build relationships
- Strong organisational skills and an eye for detail
- Competence in Microsoft packages
- Flexibility to work long hours including weekends on a rota basis
As a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day. In return we offer the opportunity of a competitive salary + bonus.
Service Advisor in Luton employer: Thurlow Nunn Group
As a family-owned business located in Luton, we pride ourselves on fostering a supportive and inclusive work culture that values professionalism, trust, respect, and teamwork. Our Service Advisors enjoy competitive salaries, performance bonuses, and the chance to grow within a company that prioritises exceptional customer service and employee development. Join us to be part of a team that not only cares for its customers but also invests in the growth and well-being of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thurlow Nunn Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thurlow Nunn Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thurlow Nunn Group:Your cover letter is your chance to shine! Tell us why you want to work at Thurlow Nunn Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thurlow Nunn Group!
How to prepare for a job interview at Thurlow Nunn Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
