At a Glance
- Tasks: Lead and inspire the Service team to deliver exceptional customer experiences.
- Company: Family-owned business with a supportive, caring culture.
- Benefits: Competitive salary, uncapped bonus scheme, and company car.
- Other info: Join a team that values professionalism, trust, respect, and collaboration.
- Why this job: Make a real impact in a fast-paced environment while achieving your career goals.
- Qualifications: Proven experience in managing a successful Service Department and strong leadership skills.
The predicted salary is between 42000 - 48000 £ per year.
We are seeking an experienced
Aftersales Manager to lead our Service/Parts Department at our Corby branch.
This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction.
As Aftersales Manager, you will motivate, develop, and coach the Service/Parts team to achieve exceptional performance.
You’ll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met.
You will also monitor the WIP and advance bookings daily, identifying any variances against budget and implementing effective action plans to address shortfalls.
This position requires previous success in managing a busy, fast-paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.
Key Responsibilities
- Lead and inspire the Service team to deliver an exceptional customer experience.
- Drive department profitability and efficiency through proactive performance management.
- Review accounts, operating controls, and KPIs, taking remedial action where required.
- Monitor WIP and forward bookings daily, analysing variances and implementing action plans.
- Maintain high standards of customer satisfaction and retention.
- Ensure compliance with company and manufacturer standards at all times.
About You
- Proven experience managing a successful Service Department.
- Excellent interpersonal skills with the ability to build and maintain strong relationships.
- Strong communication, leadership, and negotiation skills.
- Target-driven, with a passion for achieving and exceeding objectives.
- Competent in Microsoft Office applications.
- Flexible approach with the ability to work extended hours when required.
- Full UK driving licence.
Our Values
As a family-owned business, we are guided by our core values
Professional, Trust, Respect, Caring, and Together . We expect every member of our team to uphold these values in everything they do.
What We Offer
- Competitive salary plus uncapped bonus scheme (OTE £60,000.00)
- Company car
- Performance-based bonus scheme
- Supportive, family-oriented working environment
Aftersales Manager in Corby employer: Thurlow Nunn Group
Join our family-owned business in Milton Keynes, where we prioritise a supportive work culture and employee well-being. As a SMART Repair Technician, you'll enjoy competitive pay, generous annual leave, and opportunities for professional growth, all while working with the latest technology in a fully equipped van. Our commitment to strong values ensures a respectful and caring environment, making us an excellent employer for those seeking meaningful and rewarding employment.
