At a Glance
- Tasks: Lead UX research to shape innovative digital products and services.
- Company: Join Thunk, a forward-thinking tech company with a vibrant culture.
- Benefits: Enjoy flexible hours, remote work, 25 days leave, and fun team socials.
- Other info: Be part of a diverse team that values respect, honesty, and creativity.
- Why this job: Make a real impact by transforming businesses into design-led organisations.
- Qualifications: 5+ years in UX research with strong storytelling and communication skills.
The predicted salary is between 55000 - 65000 £ per year.
The Role
We're currently looking to bring in a Senior UX Researcher to help shape Thunk's research practice and deliver world class digital products and services.
You will adopt qualitative and quantitative methods to help our partners understand the problem, learn about their customers, generate immersive and actionable insights, test ideas and guide the direction of their product or service.
You will also help our clients mature their own design-led processes in-house, leaving them as confident design-led companies in the long term.
If you're a passionate, innovative, and forward-thinking UX researcher who's unafraid to look to the future and embrace possibilities without fear, then we want to hear from you.
Join us at 'Thunk' and help us create world-class digital products and services that transform businesses into design-led organisations.
On a typical project you will
- Define the research approach and methods for projects such as initial discovery and ideation to design validation, taking into account the desired outcomes and clients needs.
- Prepare research protocols including tools, structure, interview guide and supporting materials.
- Train and onboard team members and clients who will participate in research.
- Lead interviews and other research activities.
- Define the best method(s) for identifying themes, delivering insights, recommendations and presentations to influence and inspire product decisions and guide design
- Lead the ideation process building on research insights
- Prepare and perform product testing on prototypes and live products and provide insights on product improvement opportunities
- Provide coaching, tools, and guidelines to clients to help operationalise design research within their organisation
- Collaborate with Design & Product teams in understanding and quantifying the behavior, needs and goals of our client's customers.
- Generate insights, recommendations and presentations to influence and inspire product decisions and designs.
- Work with other researchers to create strategic customer frameworks curated from individual research projects.
- Spearhead the use of innovative new research methods for the team.
What you bring
- 5+ years of professional UX research experience working at an agency, consultancy, in-house UR team or research firm (you might have had a title like 'User researcher' or 'Design researcher' or something similar).
- Have highly developed contemporary research skills and methodologies that can be demonstrated in your recent project.
We're talking things like (not necessarily all), ethnographic field studies, contextual inquiries, diary studies, survey design, qualitative and quantitative concept testing, card sorting, A/B testing, usability testing, benchmarking, competitive analysis, etc.
- Can lead research and also collaborate in multidisciplinary teams to ensure Thunk's design process results in the right experience for our partners.
- Have a desire to create products and services that meet users functional and emotional needs.
- A natural facilitator.
- Can translate research findings into inspiring narratives with deep actionable insights that inform strategic and creative direction.
- Have natural storytelling abilities.
You're confident in presenting and communicating research findings, insights, recommendations and methodology to peers, managers, directors and above to drive consensus and alignment.
- Can lead a research project for digital experiences and products from informing feature prioritisation to spotting areas of friction and uncertainty in user flows.
- Can talk business. You understand metrics, KPIs, business outcomes and company strategy.
- Strong writing, editing, and oral communication skills.
- No ego. You're happy, fun, bright and you bring something of your personality to the Thunk table
- Our Thunkers
Our team was founded by an ex-Google Product Designer and includes alumni from Samsung, EE, NHS, BBC, Yahoo.
Everyone at Thunk brings something special.
You could be just what we need.
Naturally curious, straight talking, flexible, brave, and fun loving!
When you become a Thunker, you realise that what we value is more than some fluffy words in a never-to-be-seen deck.
Our culture is one where we treat each other and the businesses we work with with massive respect, honesty and decency.
- Everyone has an equal standing.
- Everyone is comfortable voicing their opinion.
- Everyone gives a sh*t.
Benefits
We're really proud of the culture we're building at Thunk.
One of self improvement, producing great work, being kind to yourself and other Thunkers, all whilst having fun doing it.
We think our perks and benefits reflect what it's like being one of us.
- Work wherever suits
- Flexible hours
- 25 days annual leave, plus UK bank holidays and your birthday off
- Flexible mental wellbeing leave Early Friday finish
- Thunk socials/retreats + weekly gaming nights
- Pension
- £1000 Flexible benefit
- Some little extras throughout the year
- Thunk is for Everybody
Diversity and open expression are fundamental to us.
We acknowledge the challenges in our industry, and strive to develop an inclusive culture where everybody can contribute.
We are dedicated to creating an inclusive environment for everyone, regardless of ethnicity, religion, colour, sexual orientation, gender identity, race, national origin, age, disability status or care-giver status.
If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process please let your recruiter know.
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Senior UX Researcher - Full Time / Contract employer: Thunk
At Thunk, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity and collaboration. As a Senior UX Researcher, you'll enjoy flexible working arrangements, generous leave policies, and opportunities for personal and professional growth, all while contributing to transformative digital products. Join a team of passionate innovators where your insights will shape the future of design-led organisations, and experience a workplace that values respect, honesty, and fun.
StudySmarter Expert Advice🤫
We think this is how you could land Senior UX Researcher - Full Time / Contract
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Thunk for a Senior UX Researcher - Full Time / Contract, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Thunk before they go live!
We think you need these skills to ace Senior UX Researcher - Full Time / Contract
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior UX Researcher - Full Time / Contract at Thunk, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Thunk does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Thunk. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Thunk.
How to prepare for a job interview at Thunk
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Thunk, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Thunk might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Thunk!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Thunk is looking for.
