Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support, document issues, and manage IT infrastructure daily.
- Company: Thunes is a global leader in real-time payment solutions across 130 countries.
- Benefits: Enjoy flexible working, private health insurance, and a learning budget.
- Why this job: Join a diverse team and contribute to innovative global IT initiatives.
- Qualifications: 5+ years in IT support, fluent in English, with experience in fast-paced environments.
- Other info: Work from vibrant Barcelona offices and connect with colleagues from 40+ nationalities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the IT Engineer role at Thunes
2 weeks ago Be among the first 25 applicants
Join to apply for the IT Engineer role at Thunes
Get AI-powered advice on this job and more exclusive features.
About Thunes
Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.
About Thunes
Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.
Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.
Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.
For more information, visit: https://www.thunes.com/
Key Responsibilities
- Provide day to day technical support to internal customers (internal end-users)
- Document, track and monitor users’ problems to ensure swift resolution through common user request management systems (Jira Ticketing, Slack, etc.)
- Administration of all different platforms (Google Workspace, Slack, Jira, etc..)
- Install and configure computer hardware, software, networks and applications
- Work with the team to create process, documentation and aim for global standardization to help streamline and speed up support
- Enforce collaboration and shared practices with the rest of the I.T. team
- Pro-actively monitor the status of office I.T. infrastructure, determine any issues or potential problems and recommend solutions
- Ensure I.T. policies are adhered to at all times
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Contribute to global I.T. initiatives with professional knowledge and local insights.
Professional Experience/Qualifications
- Proven experience in equivalent role acquired in a fast-paced and international environment
- Passion to deliver a world-class customer service experience
- Experience with user support process (Jira & Confluence), MDM & Identity Provider Management (JumpCloud)
- Extended experience in supporting both WinOS and MacOS computers & devices
- Strong experience of corporate networking and security practices
- Minimum 5 years of relevant experience
- Fluent in English at professional working level
Package And Benefits
- Great compensation package, including performance & company bonus
- Private Health insurance for you and your family
- Life insurance
- Mobile allowance
- Employee wellbeing & support program
- Learning & Development budget
- Relocation package
- Work-life balance (flexibility and hybrid working policy)
- Great offices in the center of Barcelona (Sagrada Familia)
- Our team is global, you will work with 40+ different nationalities spread across 5 continents
- 25 days of holidays + 2 Thunes Out Days + 2 Community days
Sounds like you?
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
Referrals increase your chances of interviewing at Thunes by 2x
Sign in to set job alerts for “Information Technology Engineer” roles.
Truro, England, United Kingdom 5 days ago
Millbrook, England, United Kingdom 5 days ago
Information Technology Security Specialist
Plymouth, England, United Kingdom 1 day ago
Plymouth, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
IT Engineer employer: Thunes
Contact Detail:
Thunes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Familiarise yourself with Thunes' services and technology stack. Understanding their Direct Global Network and the various payment methods they support will give you an edge in interviews, showing your genuine interest in the company.
✨Tip Number 2
Highlight your experience with user support processes like Jira and Confluence. Be prepared to discuss specific examples of how you've used these tools to resolve issues efficiently in previous roles.
✨Tip Number 3
Demonstrate your knowledge of both WinOS and MacOS environments. Since the role requires supporting both systems, showcasing your versatility and experience with troubleshooting across different platforms can set you apart.
✨Tip Number 4
Prepare to discuss your approach to proactive monitoring of IT infrastructure. Share any past experiences where you identified potential issues before they escalated, as this aligns with Thunes' focus on swift resolution and customer service.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Engineer position at Thunes. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in user support processes, particularly with tools like Jira and Confluence. Mention any specific projects or achievements that demonstrate your ability to provide world-class customer service.
Showcase Technical Skills: Clearly outline your technical skills related to both WinOS and MacOS support, as well as your knowledge of corporate networking and security practices. Use specific examples to illustrate your expertise in these areas.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your background and skills to the mission of Thunes. Express your passion for delivering excellent customer service and your enthusiasm for contributing to global IT initiatives.
How to prepare for a job interview at Thunes
✨Understand Thunes' Global Network
Familiarise yourself with Thunes' Direct Global Network and its impact on real-time payments. Knowing how their system connects to various payment methods will show your interest and understanding of the company's operations.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with user support processes, especially with tools like Jira and Confluence. Highlight your proficiency in both WinOS and MacOS, as well as your knowledge of corporate networking and security practices.
✨Demonstrate Customer Service Passion
Thunes values world-class customer service. Share examples from your past roles where you went above and beyond to assist users, showcasing your commitment to providing excellent support.
✨Prepare for Team Collaboration Questions
Since the role involves working closely with the IT team, be ready to discuss your experiences in collaborative environments. Think of instances where you contributed to process documentation or standardisation efforts.
