At a Glance
- Tasks: Support customers with cloud services and troubleshoot technical issues.
- Company: Join a forward-thinking tech company focused on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Great chance to enhance your tech skills and advance your career.
- Why this job: Be part of a dynamic team solving real-world tech challenges.
- Qualifications: Experience in software development and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
KEY RESPONSIBILITIES
- Understand our cloud services – Terminals update / Key injection / others
- Prepare test and production tasks on our cloud services to update devices
- Support the L2 and L3 team to retrieve data from the customer devices
- Investigate technical issues reported by customers / integrators SW
- Meet the Service Level Agreement put in place with the customer
- When needed, lead customer support calls and meetings on technical issues and discussions
- Support pre-sales and development opportunities as well as post-sales and customization activities
- Manage workload and multiple activities by effectively balancing priorities and setting client expectations
- Deliver work tasks on time and to a consistently high standard
- Demonstrate creative and dynamic approach to problem solving
- Participate and maintain internal and external knowledge base
KEY PERFORMANCE OBJECTIVES / INDICATORS
- Customer satisfaction
- Consistently delivering according to commitments
- Support requests are managed in right timeline.
SKILLS/COMPETENCY SPECIFICATION
Competency/Skill Requirements
- Junior level software development on Android environment (nice to have)
- Knowledge on Android Tools / ADB / Python / coding
- Requirement analysis and workload estimates (is a must)
Special Requirements
- Problem solver mindset
- Development management tools
- Have a dedicated workspace to store materials / terminals / tools
Behavior skills
- Interest in technology and keeping up to date on tools and practices
- Good communication towards team and project managers
Languages
- •French: Must have
- English: Must Have
Education Qualifications / Experience Requirements
- 2 to 5-year experience
- Bachelor or master’s degree in computer science, Information Technology or Computer Engineering
Support Engineer employer: ThunderSoft
As a Support Engineer at our innovative tech company, you'll thrive in a dynamic work culture that prioritises collaboration and continuous learning. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages creativity and problem-solving. Located in a vibrant area, our team enjoys a balanced work-life experience while contributing to cutting-edge cloud services that enhance customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at ThunderSoft or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to ThunderSoft.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like ThunderSoft.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like ThunderSoft that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at ThunderSoft.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at ThunderSoft and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at ThunderSoft
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If ThunderSoft uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
