At a Glance
- Tasks: Lead and coordinate cross-country projects for Android POS and software components.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Other info: Work in a vibrant team with excellent career advancement opportunities.
- Why this job: Make an impact by managing exciting projects in a cutting-edge technology environment.
- Qualifications: 5+ years in project management, fluent in English and French, with strong communication skills.
As program manager in the TECHNOLOGY Program team, you will lead and support the team to coordinate the Android POS offer and associated software components. Under the responsibility of the Android Program Team manager, you will be responsible for running complex and cross-country projects impacting several Business Units; aligning with other strategic programs or projects and increasing efficiency of the organization.
You have knowledge of the best practices for program and/or project management and are able to anticipate and independently manage risks, results, and problems associated with your project(s). At the same time, you direct and advise project teams in their daily work and report the status to management.
You communicate and negotiate with internal and external clients on various aspects of projects, including requirements, scope, planning, cost, and risks. The Android program team drives transversal coordination with many teams across the Ingenico Technology department, working with different R&D centres and following transversal activities with all the teams involved (Product Marketing, NPI, Purchase, Quality, R&D leaders).
You will be required to interact with other Work Package Leaders, located in multiple countries and different teams, developing long-term relationships that lead to efficient delivery. You should solve project issues, oversee and direct the delivery teams, and manage conflicts within the different groups of stakeholders or other programs/projects.
- Create, lead, and coordinate transversal project teams.
- Present reporting to management.
- Manage schedule, quality, budget, and risks.
- Support Android POS roadmap development activities and ease introduction support and deployment.
- Build our reputation as a trusted partner and thought leader in transversal activities management.
- Reach the program objectives (schedule, quality performance, budget).
- Tackle risks management and propose solutions and alternatives.
- Support program team by building relevant KPIs related to the flow of evolution requests, their correct assignment, and execution.
- Ease coordination with other teams and prepare materials to support.
- Animate core team mindset to reach challenges and foster goodwill and respect for others within the work community.
As an Android Program Manager, you have proven experience in program or large project management, with at least 5 years in large projects (€1M or more than 2000 M). You possess proficiency in the Android environment and ecosystem (Android emulator, Cuttlefish, Android AOSP, different versions of Android).
You have proven experience with the conception and execution of project plans, are business-oriented, and deliver business value throughout the full length of the project. Fluency in English and French is required, along with excellent written and verbal communication skills, including presentations, team meetings, and contact with all staff and clients as well as members of the management team. Experience with offshore R&D coordination is also essential.
Customer Service Manager (Contract, Temporary) in Fife employer: ThunderSoft
At Ingenico, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Customer Service Manager in our Technology Program team, you will benefit from extensive employee growth opportunities, including cross-country project management experience and the chance to work with diverse teams across multiple business units. Our commitment to professional development, coupled with a supportive environment that values respect and teamwork, makes Ingenico a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager (Contract, Temporary) in Fife
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ThunderSoft.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ThunderSoft. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Manager (Contract, Temporary) in Fife
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ThunderSoft.
How to prepare for a job interview at ThunderSoft
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ThunderSoft's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ThunderSoft offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
