Customer Service Manager in Dalgety Bay

As program manager in the TECHNOLOGY Program team, you will lead and support the team to coordinate the Android POS offer and associated software components. Under the responsibility of the Android Program Team manager, you will be responsible for running complex and cross-country projects impacting several Business Units; aligning with other strategic programs or projects and increasing efficiency of the organization.

You have knowledge of the best practices for program and/or project management and are able to anticipate and independently manage risks, results, and problems associated with your project(s). You identify, propose alternatives, different approaches, and mitigations. At the same time, you direct and advise project teams in their daily work and report the status to management.

You communicate and negotiate with internal and external clients on various aspects of projects, including requirements, scope, planning, cost, and risks. You are a capable program manager, working efficiently and autonomously, recognised as such by all stakeholders.

Location: The current position is based in Valence, close to the Valence TGV station, 35 minutes from Lyon Part-Dieu station.

About the team: The Android program team is driving transversal coordination with many teams across Ingenico Technology department. We are committed to following all product deliveries and KPIs. The team works with different R&D centres and follows transversal activities with all the teams involved (Product Marketing, NPI, Purchase, Quality, R&D leaders).

You will be required to interact with other Work Package Leaders, located in multiple countries and different teams, developing long-term relationships that lead to efficient delivery. You should solve project issues, oversee and direct the delivery teams, and manage conflicts within the different groups of stakeholders or other programs/projects.

You create, lead, and coordinate some transversal project teams. You build and follow the program reporting (Weekly, Stage Gate reports, etc.) and present reporting to management. You build and follow the program KPI and review with the teams involved: Schedule, Quality, Budget, Risks, etc.

You work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence. You coordinate the team with a customer-oriented mindset and with respect to internal/external clients and suppliers. You are competent in managing relationships with third parties and clients.

Signs of success: You will support Android POS roadmap development activities and ease introduction support and deployment. You will build our reputation as a trusted partner and thought leader in transversal activities management. You reach the program objectives (schedule, quality & performance, budget, etc.). You tackle risks management and propose solutions and alternatives. You organise and prepare clear and synthetic reporting. You support the program team by building relevant KPI related to the flow of evolution requests, their correct assignment, and execution. You ease coordination with other teams and prepare materials to support. You animate core team mindset to reach challenges and bring goodwill and respect for others within the work community.

Skills: As an Android Program Manager, you have proven experience in Program or large Project management. You have at least 5 years in large projects (>1M € or more than 2000 M.D.). Proficiency in the Android environment and ecosystem (Android emulator, Cuttlefish, Android AOSP, different versions of Android) is required. You have proven experience with the conception and execution of project plans. You are business-oriented and deliver business value during the full length of the project. Fluency in English and French is essential. You are excellent in written and verbal communication, including presentations, team meetings, contact with all staff and clients, as well as members of the management team. Knowledge of the electronic payment industry is a strong plus. Experienced with offshore R&D coordination.