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For Companies At a Glance
- Tasks: Support customers with expert pricing and technical knowledge while managing communications.
- Company: Join a leading supplier in plumbing and heating products with a fun, inclusive culture.
- Benefits: Enjoy bonuses, discounts, flexible working, and a supportive environment for growth.
- Why this job: Make a real impact by delivering excellent customer service and building relationships.
- Qualifications: Customer service experience and good communication skills; plumbing knowledge is a plus.
- Other info: Dynamic entry-level role with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Come and join us as a Contracts Administrator and build your career as part of a hugely successful team.
The Role
As a Contracts Administrator, you\’ll work within our talented teams to help support our customers and colleagues with your expert pricing and technical knowledge (don\’t worry we teach this bit). You\’ll naturally promote and embrace our inclusive team environment and we\’re sure you\’ll have some fun along the way!
Key Responsibilities
- Work with a high level of accuracy and attention to detail
- Provide an outstanding level of customer service in all communications with our customers and manufacturers.
- Manage incoming emails and phone calls in a professional and polite manner.
- Work regularly with spreadsheets and databases ensuring processes are maintained and reviewed in line with business requirements.
- Build and maintain relationships with our branches, suppliers and customers.
- Prioritise workloads to achieve deadlines in line with set timescales.
You
You\’ll live and breathe our Customer First ethos, with an innovative and proactive approach to problem-solving. You\’ll enjoy working collaboratively with the wider Estimating team and you\’ll thrive on delivering excellent support to customers and manufacturers.
Skills and Competencies
- Previous experience in a Customer Service environment.
- Clear communication and able to work with various stakeholders.
- Computer literate and able to use Excel / Google Sheets.
- Some knowledge of Plumbing and Heating industry would be beneficial, but by no means essential.
Benefits Package and Cultural Environment
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion for everyone to be themselves
- And more!
Equal Opportunity
We\’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don\’t want you to fit our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Seniority level
Entry level
Employment type
Part-time
Job function
Legal
Industries
Law Practice
#J-18808-Ljbffr
PTS Contracts Administrator employer: Thubelisha
Contact Detail:
Thubelisha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PTS Contracts Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show how you fit into their team and share your enthusiasm for their Customer First ethos.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience aligns with the role of a Contracts Administrator.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the team and the role. This shows you're genuinely interested and helps you figure out if it’s the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace PTS Contracts Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We love candidates who can communicate clearly and work well with different stakeholders, so share examples of how you've done this in the past!
Be Detail-Oriented: As a Contracts Administrator, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on.
Familiarise Yourself with Our Industry: While knowledge of the plumbing and heating industry isn't essential, it can definitely give you an edge. Do a bit of research about our products and services to show us you're genuinely interested in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thubelisha
✨Know Your Stuff
Familiarise yourself with the plumbing and heating industry basics. Even if you don't have extensive knowledge, showing that you've done your homework will impress the interviewers. Brush up on common terms and products to demonstrate your interest.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to help a customer or resolve an issue. This aligns perfectly with their Customer First ethos.
✨Excel Skills Matter
Since you'll be working with spreadsheets and databases, make sure you're comfortable discussing your experience with Excel or Google Sheets. If you can, practice some basic functions beforehand so you can confidently talk about your skills during the interview.
✨Show Your Team Spirit
This role emphasises collaboration, so be ready to discuss how you've worked effectively in teams before. Share stories that highlight your ability to build relationships and support colleagues, as this will resonate well with their inclusive team environment.