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For Companies At a Glance
- Tasks: Lead and develop teams to enhance performance across multiple locations.
- Company: Join City Plumbing, a leader in plumbing and heating solutions.
- Benefits: Enjoy bonuses, discounts, flexible working, and a supportive culture.
- Why this job: Make a real impact while driving innovation in operations.
- Qualifications: Proven leadership skills and a knack for problem-solving.
- Other info: Inclusive workplace that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Regional Operations Manager at City Plumbing, you will be instrumental in our mission to improve homes, businesses, and lives. Working as part of the regional team, you will lead the performance and development of our workforce across multiple locations, ensuring excellence and coaching highly knowledgeable teams.
The Role
You will act as the bridge between current operations and future innovation, championing digital service offerings and modern ways of working to consistently provide the best solutions for our customers.
Key Responsibilities
- Operational Leadership: Influence the performance of Branch teams by supporting the Regional Director (RD) to achieve business KPIs.
- Performance Management: Monitor and action plan across all branch metrics, including P&L performance, sales, and compliance.
- Operational Excellence: Maintain a sharp focus on product availability, fleet efficiency, and high branch and showroom standards.
- Compliance & Safety: Oversee remote audit scores, PI Count Dashboards, Stock Management Dashboards, and Accident/Near Miss reporting and investigation.
- People Development: Manage engagement, employee turnover, and absence, ensuring every colleague understands their impact on the customer experience.
This is a role involving travel throughout a specific area, so a full driving license and ability to travel is a must!
You
We are looking for a practical problem solver and a great communicator who is data-savvy and has a keen commercial eye.
Skills And Competencies
- Operational Success: A proven track record of hitting targets, from sharpening delivery times to controlling stock losses.
- Handling Change: Experience leading teams through new ways of working.
- Safety Record: Proven experience managing safety in busy environments like warehouses or transport hubs.
- Technical Knowledge: A solid grasp of H&S rules, transport laws, and operations/logistics.
- Financial Literacy: Comfortable with P&L exposure and using reports to spot regional wins or areas for improvement.
Us
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. We are proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and are excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package And Cultural Environment
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to fit our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Regional Operations Manager in London employer: Thubelisha
Contact Detail:
Thubelisha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at City Plumbing. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to improve homes and lives, and think about how your experience aligns with that. We want to see your passion for operational excellence and people development shine through!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've led teams through change or improved performance metrics. We love hearing about real-life scenarios that demonstrate your capabilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at City Plumbing.
We think you need these skills to ace Regional Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Operations Manager role. Highlight your operational leadership and performance management achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about improving homes and businesses. Share specific examples of how you've led teams through change and achieved operational excellence.
Showcase Your Data Savvy: Since we’re looking for someone who’s data-savvy, don’t forget to mention your experience with P&L performance and how you’ve used data to drive improvements in previous roles. We love numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thubelisha
✨Know Your Numbers
As a Regional Operations Manager, you'll need to be comfortable with P&L and performance metrics. Brush up on your financial literacy before the interview. Be ready to discuss how you've used data to drive operational success in previous roles.
✨Showcase Your Leadership Style
This role is all about leading teams through change and ensuring operational excellence. Prepare examples of how you've successfully managed teams, particularly during transitions or when implementing new processes. Highlight your communication skills and ability to motivate others.
✨Understand Compliance and Safety
Familiarise yourself with health and safety regulations relevant to the plumbing and heating industry. Be prepared to discuss how you've maintained safety standards in past roles, especially in busy environments. This will show that you take compliance seriously.
✨Emphasise People Development
City Plumbing values employee engagement and development. Think of specific instances where you've coached or developed team members. Share how you’ve managed turnover and absence, and how you ensure every colleague understands their impact on customer experience.