At a Glance
- Tasks: As a Customer Service Advisor, you'll handle customer queries and ensure top-notch service.
- Company: Join Thubelisha, a leading supplier of plumbing and heating products with a commitment to quality.
- Benefits: Enjoy bonuses, discounts, flexible working options, and a supportive environment focused on your growth.
- Other info: We celebrate individuality and encourage applications from all backgrounds.
- Why this job: Be part of a fun, inclusive team that values diversity and encourages personal development.
- Qualifications: No specific experience required; just bring your positive attitude and willingness to learn!
The predicted salary is between 24000 - 36000 £ per year.
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#BelongWithUs
Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment
#BelongWithUs
Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment
The Role
As a Customer Service Advisor, youll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. Youll naturally promote and embrace our inclusive team environment and were sure youll have some fun along the way!
Key Responsibilities
- Dealing with all aspects of customer contact into the business,in a quick and timely manner
- Sourcing parts, processing orders, chasing orders and dealing with queries
- Maintain excellent relationships with customers
- Provide a first class after sales service to support our website and contract customers
- Coordinating deliveries, organising collections with carriers and reacting to failed deliveries
- Issuing refunds, and general admin duties.
- Provide feedback from customers to the line Manager on competitor activity
- Any projects on an ad hoc basis as requested by the Customer Service SupervisorNo two days will be the same, and our colleagues genuinely love to help our Customers with their enquiries
You
Youll be self motivated and a real team player, ideally with some experience in a busy contact centre and have the ability to demonstrate strong communication skills. Youll thrive in a team environment, supporting the wider team while setting and maintaining high standards of work. Youll have excellent organisational skills, the ability to work on your own and youll love providing the best customer service. Basic excel skill is desirable, (although enthusiasm and a can-do attitude is just as important!) further training will be given if needed.
Required Skills And Competencies
- Ideally some experience working in a call centre or customer service environment - specifically taking inbound calls and dealing with inbound and outbound emails.
- Proficient in basic IT in order to learn our computer systems and processes.
- Able to deal with customers, external suppliers and carriers in a professional and friendly way
- Have a positive, can do attitude, and enjoy working as part of a team
- Be able to have difficult conversations and demonstrate excellent complaint handling skills
Us
From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career!
With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and we offer a fast and efficient delivery service. PTS is also the sole supplier of key products and services to British Gas
Were proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and were super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package And Cultural Environment
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
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Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Administrative and Support Services
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#J-18808-LjbffrCustomer Service Advisor in Crick employer: Thubelisha
Thubelisha is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant and inclusive work culture in Crick. As a Customer Service Advisor, you'll enjoy comprehensive benefits including flexible working options, mental health support, and opportunities for professional development, all while being part of a team that values diversity and encourages you to bring your authentic self to work. Join us to not only meet customer expectations but also to thrive in a supportive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Crick
✨Tip Number 1
Familiarise yourself with the company culture and values. Thubelisha emphasises inclusivity and teamwork, so showcasing your ability to work well in a team and your commitment to a positive workplace can set you apart.
✨Tip Number 2
Prepare for potential role-play scenarios during the interview. As a Customer Service Advisor, you'll need to demonstrate your communication skills and ability to handle difficult conversations, so practice responding to common customer queries and complaints.
✨Tip Number 3
Research the products and services offered by Thubelisha. Understanding their offerings will help you provide better customer service insights during your interview and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the interview process and what the company looks for in a candidate, giving you an edge when applying through our website.
We think you need these skills to ace Customer Service Advisor in Crick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide excellent customer service.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, and express your commitment to delivering outstanding service.
Showcase Your Soft Skills:In your application, highlight your soft skills such as teamwork, problem-solving, and adaptability. These are crucial for a Customer Service Advisor role, so provide examples of how you've successfully used these skills in past experiences.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service.
How to prepare for a job interview at Thubelisha
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer issues or exceeded their expectations, as this role is all about delivering outstanding service.
✨Demonstrate Team Spirit
Since the company values a friendly and inclusive team environment, share experiences that showcase your ability to work well within a team. Talk about how you support colleagues and contribute to a positive workplace culture.
✨Prepare for Common Scenarios
Think about potential difficult conversations you might face in this role, such as handling complaints. Prepare responses that demonstrate your problem-solving skills and your ability to remain calm under pressure.
✨Emphasise Your Can-Do Attitude
The job description mentions a positive, can-do attitude as essential. Be sure to convey your enthusiasm for the role and your willingness to learn and adapt, especially if you lack some of the required skills.
