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- Tasks: Guide families through the admissions process and support student recruitment.
- Company: TH School Chùa Bộc, a leading educational institution.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a difference in students' lives by helping them find the right educational path.
- Qualifications: Bachelor’s degree and 3 years of experience in admissions or education consulting.
- Other info: Dynamic role with opportunities for travel and event support.
The predicted salary is between 28800 - 48000 £ per year.
Location: TH School Chùa Bộc
Reports to: Deputy Admissions Manager and Business Director
Position Summary
As an Admissions Officer, you will be responsible for student recruitment, enrollment consultation, retention support, and relationship management with parents and students. You will guide families throughout their decision-making journey, ensuring they receive accurate information, personalized support, and a consistent TH School experience. You will also collaborate closely with academic, marketing, and operations teams to ensure that every family interaction reflects our values, professionalism, and commitment to excellence.
Key Responsibilities
- Student Recruitment & Enrollment
- Provide professional consultation to prospective parents and students on academic programs, pathways, and school culture.
- Manage inquiries from multiple channels (walk-ins, hotline, email, digital platforms, referrals, agencies).
- Guide families through the full admissions process, from first inquiry to enrollment.
- Conduct school tours, open days, and information sessions.
- Proactively follow up with families to improve conversion rates.
- Support student retention and annual re-enrollment processes.
- Identify and follow up with at-risk families.
- Work closely with academic and student support teams to address concerns affecting family satisfaction.
- Customer Care & Relationship Management
- Deliver excellent customer service at every touchpoint.
- Serve as a trusted advisor and main point of contact for assigned families.
- Handle inquiries, feedback, and complaints in a professional, solution-oriented manner.
- Partnership & Agency Coordination
- Support relationships with education agencies and referral partners.
- Track partner leads and performance.
- Assist with partner events and outreach activities.
- CRM & Reporting
- Maintain accurate records of leads, applications, and enrollment stages in the CRM system.
- Prepare regular reports on pipeline status, conversion rates, and retention risks.
- Provide insights to improve admissions processes and family experience.
- Additional Duties & Event Support
- Perform tasks as assigned by the Deputy Admissions Manager and Business Director.
- Responsible for supporting Admissions and school-wide activities in Hanoi and other provinces.
- Be available to travel for provincial business trips and support on-campus and off-campus events organized by the Admissions and Marketing teams.
Requirements
- Bachelor’s degree or higher in Education, Business, Marketing, Communications, or related fields.
- Minimum 3 years of experience in admissions, education consulting, customer success, or education-related sales.
- Strongly preferred: Experience in international education environments (Cambridge, IB, bilingual or international K–12 schools).
- Strong communication and interpersonal skills.
- Customer-centric mindset with high emotional intelligence.
- Ability to work well under pressure, especially during peak enrollment seasons.
- Strong sense of responsibility and ownership.
- Proactive, curious, and eager to learn.
- Ability to self-learn and deeply understand TH School’s academic offerings and philosophy.
- Well-organized, detail-oriented, and data-aware.
- Good command of English (spoken and written).
If you are interested in this position, please send a CV and scanned qualification.
Admissions Officer in Cambridge employer: Thschool
Contact Detail:
Thschool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Officer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current Admissions Officers or professionals in the education sector. Ask them about their experiences and any tips they might have. You never know who might have a lead on a job or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching TH School's values and culture. Think about how your experience aligns with their mission. We want to see you shine, so practice answering common interview questions and come up with some thoughtful questions to ask them too!
✨Tip Number 3
Showcase your customer service skills! As an Admissions Officer, you'll be the face of the school for families. Share examples from your past roles where you went above and beyond to help someone. This will demonstrate your commitment to excellent customer care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at TH School. Let's get you that dream job!
We think you need these skills to ace Admissions Officer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Admissions Officer role. Highlight any relevant experience in student recruitment, customer service, or education consulting to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about education and how your background aligns with our values at TH School. Be personal and genuine – we love to see your personality!
Showcase Your Communication Skills: As an Admissions Officer, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thschool
✨Know Your Stuff
Make sure you have a solid understanding of TH School's academic offerings and philosophy. Familiarise yourself with their programmes, values, and culture so you can confidently discuss how you can contribute to the admissions process.
✨Showcase Your People Skills
As an Admissions Officer, you'll be dealing with families and students regularly. Prepare examples that highlight your strong communication and interpersonal skills. Think about times when you've successfully managed relationships or resolved conflicts.
✨Be Data-Savvy
Since you'll be maintaining records in a CRM system, brush up on your data management skills. Be ready to discuss how you've used data to improve processes or track performance in previous roles. This will show your analytical side and attention to detail.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult parent or guiding a hesitant student through the admissions process. Practise your responses to these scenarios to demonstrate your problem-solving abilities and customer-centric mindset.
