At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and manage daily store operations.
- Company: Join ThruDark, a passionate brand focused on outdoor performance and adventure.
- Benefits: Enjoy flexible hours, team events, and a starter kit to kick off your journey.
- Other info: Weekend availability is a must; enjoy a supportive culture with great career growth.
- Why this job: Be part of a driven team and inspire others while working in a vibrant retail environment.
- Qualifications: Experience in retail supervision and strong leadership skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
Description
About the Role
Thru Dark is recruiting for a Store Supervisor to support the launch and operation of our new store at Sentinel House.
This is a customer-facing role suited to a confident, driven individual with strong interpersonal and leadership skills.
As Store Supervisor, you will play a key role in the daily running of the store - leading by example on the shop floor, ensuring exceptional customer service, maintaining operational standards, and supporting your team to deliver a best-in-class retail experience.
You’ll uphold the Thru Dark values of Humility, Unity and Integrity while inspiring those around you to do the same.
Please note that weekend availability is essential for this role. Weekend shifts will be shared fairly across the team, with a rotation allowing for regular weekends off.
Requirements
- Lead by example, delivering excellent customer service and a positive in-store experience.
- Motivate and guide the team to achieve sales and performance targets.
- Support daily store operations, including opening and closing duties, cash handling and stock management.
- Assist with product presentation and visual merchandising to maintain brand standards.
- Manage and resolve customer queries professionally and efficiently.
- Work collaboratively with the Store Manager on commercial decisions and operational improvements.
- Ensure compliance with health and safety regulations and company procedures.
- Maintain a clean, organised, and welcoming sales environment.
- Demonstrate strong product knowledge and enthusiasm for the brand.
About You
- Proven experience in a supervisory or senior sales role within premium or performance retail.
- Excellent communication and leadership skills.
- Ability to work flexibly, including evenings, weekends, and bank holidays.
- Commercial awareness and a proactive attitude.
- Strong organisational and multitasking abilities.
- Confidence using POS systems and basic MS Office.
Desirable but not essential
- Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands).
- Experience handling VIP or high-value customers.
- Personal interest in outdoor pursuits, fitness, adventure.
Benefits
IN RETURN
- Be part of a passionate, friendly, and driven team.
- Thru Dark kit contribution, paid quarterly.
- Access to the latest tech and software required for your role.
- A starter bundle of Thru Dark kit to get you going from day one.
- Flexible working hours and hybrid-working options.
- Enhanced self-sacrifice pension scheme.
- Regular team events and outings.
- Onsite gym for personal use.
- Private medical cover to support your health and wellbeing.
- Life assurance and critical illness cover for peace of mind.
Store Supervisor in Poole employer: Thrudark
ThruDark is an exceptional employer that fosters a dynamic and collaborative work culture in Poole, offering flexible and hybrid-working options to support work-life balance. Employees benefit from opportunities for professional growth within the eCommerce sector, particularly in fashion and retail, while being part of a team that values creativity and innovation in managing online store operations.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in Poole
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Thrudark, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Thrudark!
We think you need these skills to ace Store Supervisor in Poole
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Thrudark, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Thrudark and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Thrudark that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Thrudark
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
