At a Glance
- Tasks: Lead the operational management of affordable housing, ensuring compliance and customer satisfaction.
- Company: Thriving Investments, a forward-thinking company focused on impactful housing solutions.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Join a growing company with ambitious plans and a commitment to social impact.
- Why this job: Make a real difference in the housing sector while working with a dynamic team.
- Qualifications: Senior-level experience in housing management and strong knowledge of regulatory frameworks.
The predicted salary is between 59400 - 72600 £ per year.
We invest across a range of housing tenures that deliver market returns to investors alongside meaningful social impact. We currently manage over 5,300 homes representing £1.1bn of assets under management, with ambitious plans to grow to £5bn+ through the launch of new funds and the expansion of existing portfolios.
This role can be based from our London or Bath office, working three days per week on site, with the remaining time working from home. This is not a traditional housing management role.
We are looking for an experienced, commercially minded Head of Affordable Rented Housing to play a pivotal role in the growth of For-Profit Registered Provider, ReSI Homes, supporting the expansion of our portfolio into social and affordable rent as it scales from delivery into long-term operation.
You will lead the end-to-end operational housing management of Thriving Investments' growing general needs portfolio within ReSI Homes — from mobilisation of new homes and onboarding of third-party managing agents, through to regulatory compliance, customer experience and performance oversight at scale. Operating at the intersection of regulation, operations and commercial delivery, you will work closely with senior colleagues, local authorities and managing agents to ensure services meet the Regulator of Social Housing's expectations while remaining sustainable and scalable within an investment-backed environment.
This includes ownership of tenancy management arrangements, nominations, data quality, customer standards and performance reporting as the portfolio grows. You will provide operational input into investment decision making to help shape the growing portfolio.
This is a hands-on, visible role with real accountability, suited to someone confident operating across the full housing management lifecycle and comfortable managing outcomes through partners rather than in-house teams. It is an opportunity to help shape how general needs housing is delivered within a modern, commercially disciplined Registered Provider.
- Senior-level experience leading general needs housing management within a regulated social or affordable rent environment, with accountability for portfolio-level service delivery.
- Strong working knowledge of regulatory frameworks and consumer standards, with experience supporting governance, regulatory assurance and audit activity rather than frontline case management.
- Proven experience mobilising and scaling housing portfolios or new developments, including readiness, handover, data quality and customer onboarding.
- Demonstrable experience managing and holding third-party managing agents accountable.
Housing Managers in London employer: Thriving Investments
Thriving Investments is an excellent employer, offering a dynamic work environment in the vibrant cities of London or Bath. With a strong focus on employee growth, competitive salaries, and generous benefits like 28 days of annual leave, we foster a culture of collaboration and innovation that empowers our team to excel in their roles and contribute meaningfully to our Shared Ownership Vehicle initiatives.
