Director of Operations (Affordable Housing) in London

Thriving Investments is a socially conscious fund manager focused on the ‘living' sector. We invest across a range of housing tenures that deliver market returns to investors and social impact. We currently manage over 5,300 homes representing £1.1bn+ assets under advisory and have an ambitious plan to grow to £5bn+ through launching new funds and expanding existing funds. Thriving Investments has a current team of over 25 people based across the UK with its main office in central London.

One of our flagship strategies, ReSI LP, invests in affordable housing through ReSI Homes, a For-Profit Registered Provider of Social Housing. With over 2,000 homes delivered or under construction and a clear pathway to 10,000 homes and beyond, alongside expanding its focus on shared ownership to include social rent, ReSI Homes is entering a critical phase of operational and organisational growth.

The role involves providing strategic and operational leadership to ReSI Homes, ensuring it operates as a high-performing, resident-focused, safe and fully compliant Registered Provider. You will play a central role in shaping the organisation's next phase of growth as it expands beyond shared ownership into social and affordable rent. This is a senior leadership role with direct accountability for regulatory performance, customer outcomes and operational delivery, alongside a strong interface with investors, partners and regulators. This position is based out of London 3 days a week although we are open to alternative arrangements.

Key responsibilities include:

• Executive leadership of ReSI Homes' operational performance across existing and pipeline homes
• Board-level responsibility for governance, regulation and assurance, including readiness for RSH In-Depth Assessment
• Oversight of customer experience, complaints performance and service standards
• Leadership of managing agents and strategic operational partners
• Operational input into investment diligence, handover and grant compliance
• Development of operational budgets, business plans and investor reporting

If you're passionate about working for a dynamic, fast-growing For-Profit Registered Provider and want to grow your career in a purpose-driven investment business, we'd love to hear from you.

More about you:

You will be a senior housing professional with experience operating at executive or board level within a Registered Provider or similarly regulated environment. You will bring:

• A proven track record in shared ownership and social and affordable rent
• Deep understanding of regulatory, compliance and consumer standards
• Experience leading teams through growth, change and new tenure delivery
• Confidence operating with board, investors, regulators and local authorities
• A values-led, customer-focused leadership style

At Thriving Investments, we are committed to a safe working environment so a basic DBS check is mandatory.

The benefits:

We are an ambitious and growing business, which will give you all the challenge you could wish for. This role could provide the foundation for a wider career as more For-Profit RPs are established as we grow the affordable housing investment platform. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary
• Excellent holiday package – 28 Days + Annual Leave
• Car Allowance
• Private Pension
• Bonus Scheme and eligibility for Long Term Incentive Plan
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

Inclusivity at Thriving Investments:

We believe that diversity drives innovation and better outcomes. We encourage applications from individuals of all backgrounds, and we are proud to be an equal opportunity employer.