At a Glance
- Tasks: Lead and manage the Helpdesk team, ensuring top-notch technical support.
- Company: Rapidly growing Facilities Services business based in Bristol.
- Benefits: Great benefits, including competitive salary and career development opportunities.
- Other info: Dynamic work environment with opportunities for continuous improvement.
- Why this job: Step into management and make a real difference in customer experience.
- Qualifications: Experience in Facilities Management and strong leadership skills.
The predicted salary is between 29700 - 36300 £ per year.
Bristol Based
40 hours per week
Great Benefits
Are you working within the Facilities Management sector on the Helpdesk and looking for a new role / step into Management? Thrive SW are supporting a rapidly growing Facilities Services business based in Bristol that are recruiting for a new Helpdesk Manager.
The Helpdesk Manager is responsible for leading and managing the Helpdesk function, ensuring the delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service performance against agreed SLAs, drives continuous improvement in processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests.
Main Duties:
- Leadership
- Team Management
FM Helpdesk Manager employer: ThriveSW
Join a thriving Gloucester-based Heating Company that prioritises employee well-being and fosters a supportive work culture. With competitive salaries, performance bonuses, and opportunities for professional growth, this company not only rewards hard work but also invests in your future. Experience the satisfaction of making a difference in the community while enjoying the benefits of a company that truly values its staff.
