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- Tasks: Engage and manage the ThriveCart community, fostering discussions and sharing updates.
- Company: Join ThriveCart, a leading no-code sales platform for digital creators and entrepreneurs.
- Benefits: Flexible hybrid work, collaborative culture, and opportunities for personal growth.
- Why this job: Be the voice of a vibrant community and make a real impact on users' experiences.
- Qualifications: 3+ years in community management or customer engagement with strong communication skills.
- Other info: Dynamic team environment focused on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
ThriveCart is the leading no-code sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. ThriveCart powers over 65,000 businesses and 12 million enrolled students, generating over $2 billion in annual sales. The platform provides all the tools businesses need to create high-converting checkout experiences, manage powerful affiliate campaigns, and deliver seamless student experiences with its built-in learning management system, Learn/Learn+.
As Community Manager, you’ll own the day-to-day health, engagement, and communication within the ThriveCart community. This is a proactive role—not reactive moderation. You’ll consistently provide updates, share timelines and key dates, surface important product and company news, and ensure members feel heard, supported, and excited to be part of ThriveCart. You will be the voice of the brand inside the community, translating internal updates into clear, friendly, and trustworthy communication for our customers.
Key Responsibilities:- Actively manage and engage with the ThriveCart community on a daily basis
- Foster a welcoming, helpful, and professional environment aligned with ThriveCart’s brand values
- Encourage meaningful discussion, participation, and peer-to-peer support
- Consistently share product updates, roadmap highlights, timelines, and key dates with the community
- Translate internal information into clear, customer-friendly posts
- Ensure the community is always informed—no silence, no ambiguity
- Serve as the voice of ThriveCart within the community
- Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments
- Maintain a consistent tone and message that reflects ThriveCart’s brand standards
- Plan, host, and moderate webinars, tech-ins, and community sessions
- Coordinate agendas, speakers, and follow-ups to ensure smooth execution
- Engage attendees during live sessions and drive post-event discussion within the community
- Support basic affiliate communications within the community
- Share affiliate-related updates, announcements, and key dates
- Act as a liaison between affiliates and internal teams, escalating questions or issues when needed
- Gather community feedback, questions, and sentiment
- Surface recurring themes, concerns, and opportunities to internal teams
- Advocate for the community while aligning with company goals
- Work closely with product, support, marketing, and leadership teams
- Coordinate announcements, launches, and updates to ensure alignment and accuracy
- Exceptional written communication skills with the ability to simplify complex information
- Strong sense of brand voice, tone, and audience awareness
- Highly organized and proactive—comfortable owning communication without being prompted
- Naturally engaged, visible, and responsive
- Calm, thoughtful, and confident under pressure, with strong interpersonal skills with the ability to build trust and credibility
- Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience)
- 3+ years of experience in community management, customer engagement, social media, or customer-facing roles
- Experience managing online communities (SaaS, ecommerce, or creator-focused products strongly preferred)
- Proven experience communicating updates, timelines, or announcements to a customer audience
Location: UK, London/Hybrid
Learn More About ThriveCart: Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:
- Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
- User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
- Team Collaboration – We work better together, valuing input from every team member.
- Growth Mindset – We embrace challenges as opportunities to learn and grow.
Community Manager - ThriveCart in London employer: ThriveCart
Contact Detail:
ThriveCart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager - ThriveCart in London
✨Tip Number 1
Get to know the ThriveCart community before applying! Join discussions, engage with members, and understand their needs. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you apply, make sure to highlight your communication skills. Share examples of how you've simplified complex information in past roles. We want to see that you can translate internal updates into friendly, clear messages for our community.
✨Tip Number 3
Show us your proactive side! In your application or during interviews, discuss times when you've taken the initiative to engage a community or solve a problem without being prompted. We love candidates who take charge!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ThriveCart family.
We think you need these skills to ace Community Manager - ThriveCart in London
Some tips for your application 🫡
Show Off Your Writing Skills: As a Community Manager, your written communication is key! Make sure your application showcases your ability to simplify complex ideas and communicate clearly. Use friendly language that reflects ThriveCart’s brand voice.
Be Proactive in Your Approach: We love a proactive attitude! In your application, highlight instances where you took the initiative in previous roles. This will show us you're ready to own the community's communication without needing a nudge.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the Community Manager role at ThriveCart. We want to see how you can contribute to our vibrant community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of the ThriveCart team!
How to prepare for a job interview at ThriveCart
✨Know the ThriveCart Community
Before your interview, dive deep into ThriveCart's community. Familiarise yourself with their forums, social media presence, and any recent updates. This will not only show your genuine interest but also help you understand the tone and type of engagement that resonates with their audience.
✨Showcase Your Communication Skills
As a Community Manager, exceptional written communication is key. Prepare examples of how you've simplified complex information in past roles. Bring along samples of your writing or posts that demonstrate your ability to engage and inform a community effectively.
✨Be Proactive in Your Approach
ThriveCart values a proactive mindset. During the interview, share instances where you took the initiative to enhance community engagement or resolve issues before they escalated. Highlight your organisational skills and how you manage communication without needing prompts.
✨Emphasise Empathy and Trust-Building
In your responses, focus on your interpersonal skills and how you build trust within a community. Discuss strategies you've used to ensure members feel heard and supported, especially during high-pressure situations. This aligns perfectly with ThriveCart's emphasis on clear and empathetic communication.
