Chief Operating Officer in London

ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses.

ThriveCart is seeking an exceptional Chief Operating Officer to serve as a key strategic partner to the CEO and drive operational excellence across ThriveCart. This role demands a versatile leader who can balance strategic vision with hands‐on execution, optimize costs while maintaining quality, and ensure seamless coordination across all business functions. The ideal candidate will be equally comfortable reviewing financial metrics, managing complex projects, and guiding cross‐functional teams toward ambitious milestones.

What Your Work Will Entail

• Serve as the right hand to the CEO, providing strategic counsel and operational leadership.
• Translate company vision and strategy into actionable operational plans and executable initiatives.
• Act as a sounding board for strategic decisions and business challenges.
• Lead key meetings and represent the CEO when needed in operational matters.
• Oversee day‐to‐day operations across all departments ensuring alignment with company objectives.
• Develop and implement operational processes, systems, and best practices to drive efficiency and scalability.
• Establish and monitor key performance indicators (KPIs) to measure operational health and success.
• Identify bottlenecks and inefficiencies, implementing solutions to optimize workflow and resource utilization.
• Lead company‐wide cost reduction initiatives while maintaining quality and performance standards.
• Conduct regular analysis of operating expenses, vendor contracts, and resource allocation to identify savings opportunities.
• Develop and manage operational budgets across departments, ensuring fiscal responsibility.
• Negotiate with vendors and service providers to secure favorable terms and pricing.
• Implement data‐driven decision making processes to maximize ROI on operational investments.
• Oversee and coordinate strategic projects and initiatives across the organization.
• Establish project management frameworks, methodologies, and governance structures.
• Set clear milestones, timelines, and success metrics for company initiatives.
• Monitor project progress, identify risks, and implement corrective actions to ensure on‐time, on‐budget delivery.
• Coordinate cross‐functional teams and resources to achieve project objectives.
• Partner with product and engineering teams to oversee product development roadmaps.
• Ensure roadmap alignment with business strategy, customer needs, and market opportunities.
• Balance competing priorities and resource constraints to optimize delivery schedules.
• Track progress against roadmap commitments and communicate updates to stakeholders.
• Drive continuous improvement in development processes and time‐to‐market.
• Build, lead, and mentor high‐performing teams across operational functions.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Develop talent within the organization through coaching, training, and professional development opportunities.
• Facilitate effective communication and collaboration across departments.
• Lead special projects and initiatives as assigned by the CEO.
• Support business development activities, partnerships, and strategic growth opportunities.
• Ensure compliance with relevant regulations, policies, and industry standards.
• Represent the company at industry events, conferences, and external meetings when needed.
• Perform other duties and responsibilities as required to support company success.

What You Bring To This Role

• Proven track record of successfully scaling operations in high‐growth technology or SaaS companies.
• Demonstrated expertise in cost optimization and financial management with measurable results.
• Strong project management skills with experience overseeing complex, cross‐functional initiatives.
• Deep understanding of product development processes and technology roadmap management.
• Exceptional analytical and problem‐solving abilities with a data‐driven mindset.
• Outstanding communication and interpersonal skills with the ability to influence at all levels.
• 10+ years of progressive operational leadership experience, with at least 5 years in a senior executive role.
• Bachelor's degree in Business, Engineering, or related field; MBA or advanced degree preferred.
• Experience in e‐commerce, payments, or fintech industries.
• Track record of successful business transformation and change management initiatives.
• Experience with remote or distributed team management.
• Technical background or strong technical acumen.
• Previous experience supporting a CEO or founder in a COO or similar executive capacity.

Our Values

• Commit to Excellence
• Find a Way
• Help Each Other
• Keep Growing
• Data First