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- Tasks: Engage and manage the ThriveCart community, fostering a supportive environment.
- Company: Join ThriveCart, the leading no-code sales platform for digital creators.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Be the voice of a thriving community and make a real impact.
- Qualifications: 3+ years in community management or customer engagement roles required.
- Other info: Collaborative culture focused on innovation and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
ThriveCart is the leading no-code sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. ThriveCart powers over 65,000 businesses and 12 million enrolled students, generating over $2 billion in annual sales. The platform provides all the tools businesses need to create high-converting checkout experiences, manage powerful affiliate campaigns, and deliver seamless student experiences with its built-in learning management system, Learn/Learn+.
As Community Manager, you’ll own the day-to-day health, engagement, and communication within the ThriveCart community. This is a proactive role—not reactive moderation. You’ll consistently provide updates, share timelines and key dates, surface important product and company news, and ensure members feel heard, supported, and excited to be part of ThriveCart. You will be the voice of the brand inside the community, translating internal updates into clear, friendly, and trustworthy communication for our customers.
Key Responsibilities:- Actively manage and engage with the ThriveCart community on a daily basis
- Foster a welcoming, helpful, and professional environment aligned with ThriveCart’s brand values
- Encourage meaningful discussion, participation, and peer-to-peer support
- Consistently share product updates, roadmap highlights, timelines, and key dates with the community
- Translate internal information into clear, customer-friendly posts
- Ensure the community is always informed—no silence, no ambiguity
- Serve as the voice of ThriveCart within the community
- Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments
- Maintain a consistent tone and message that reflects ThriveCart’s brand standards
- Plan, host, and moderate webinars, tech-ins, and community sessions
- Coordinate agendas, speakers, and follow-ups to ensure smooth execution
- Engage attendees during live sessions and drive post-event discussion within the community
- Support basic affiliate communications within the community
- Share affiliate-related updates, announcements, and key dates
- Act as a liaison between affiliates and internal teams, escalating questions or issues when needed
- Gather community feedback, questions, and sentiment
- Surface recurring themes, concerns, and opportunities to internal teams
- Advocate for the community while aligning with company goals
- Work closely with product, support, marketing, and leadership teams
- Coordinate announcements, launches, and updates to ensure alignment and accuracy
- Exceptional written communication skills with the ability to simplify complex information
- Strong sense of brand voice, tone, and audience awareness
- Highly organized and proactive—comfortable owning communication without being prompted
- Naturally engaged, visible, and responsive
- Calm, thoughtful, and confident under pressure, with strong interpersonal skills with the ability to build trust and credibility
- Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience)
- 3+ years of experience in community management, customer engagement, social media, or customer-facing roles
- Experience managing online communities (SaaS, ecommerce, or creator-focused products strongly preferred)
- Proven experience communicating updates, timelines, or announcements to a customer audience
Location: UK, London/Hybrid
Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:
- Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
- User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
- Team Collaboration – We work better together, valuing input from every team member.
- Growth Mindset – We embrace challenges as opportunities to learn and grow.
Community Manager - ThriveCart employer: ThriveCart
Contact Detail:
ThriveCart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager - ThriveCart
✨Tip Number 1
Get to know the ThriveCart community before applying! Join discussions, engage with members, and understand their needs. This will not only help you tailor your approach but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you land that interview, be ready to showcase your communication skills. Think about how you can translate complex ideas into simple, friendly messages. Practice explaining ThriveCart's features in a way that excites potential users!
✨Tip Number 3
Show off your organisational skills! Prepare a plan for how you would manage community engagement and keep everyone informed. Having a clear strategy will demonstrate your proactive nature and alignment with ThriveCart’s values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining the ThriveCart family!
We think you need these skills to ace Community Manager - ThriveCart
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a Community Manager, you'll be the voice of ThriveCart, so show us how you can connect with our community.
Tailor Your Application: Make sure to customise your application for the Community Manager role. Highlight your experience in community management and how it aligns with ThriveCart’s values. We love seeing specific examples of how you've engaged communities in the past, so don’t hold back!
Keep It Clear and Concise: We appreciate clarity, especially when it comes to communication. Make your application easy to read by keeping your sentences short and to the point. This will not only showcase your writing skills but also reflect the clear communication style we value at ThriveCart.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows that you’re proactive and know how to navigate the digital landscape—just like our users!
How to prepare for a job interview at ThriveCart
✨Know the ThriveCart Community
Before your interview, dive deep into understanding ThriveCart's community. Familiarise yourself with their values, recent updates, and how they engage with their audience. This will help you speak confidently about how you can contribute to fostering a welcoming environment.
✨Showcase Your Communication Skills
As a Community Manager, exceptional written communication is key. Prepare examples of how you've simplified complex information in past roles. Bring along any relevant posts or communications you've crafted that demonstrate your ability to engage and inform an audience.
✨Be Proactive in Your Approach
ThriveCart values a proactive mindset. During the interview, share instances where you've taken the initiative to enhance community engagement or resolve issues before they escalated. Highlight your organisational skills and how you plan to keep the community informed and excited.
✨Emphasise Your Brand Awareness
Understanding and embodying ThriveCart's brand voice is crucial. Discuss how you would translate internal updates into friendly, customer-focused communication. Be ready to explain how you would maintain consistency in tone and message across various platforms.
