DevOps Engineer in City of London

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About ThriveCart: ThriveCart is the leading no-code sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. ThriveCart powers over 65,000 businesses and 12 million enrolled students, generating over $2 billion in annual sales. The platform provides all the tools businesses need to create high-converting checkout experiences, manage powerful affiliate campaigns, and deliver seamless student experiences with its built-in learning management system, Learn/Learn+.

Location: Remote in North America OR South America. Must have full authorization to work in country of residence being in North America OR in South America.

The Role: We are looking for an able hands-on DevOps engineer who loves being in the trenches. You will spend your days building CloudWatch dashboards, writing Terraform code, investigating production issues, and making our infrastructure more observable and reliable. This is NOT a planning or coordination role – it’s about doing the technical work that keeps a revenue-generating platform running smoothly.

What you will do:

• Build monitoring systems – Create CloudWatch dashboards and alarms that catch real problems (payment failures, database issues, API errors) before customers notice.
• Write infrastructure code – Use Terraform to manage AWS resources (EC2, RDS, CloudWatch, IAM) with code review and automation.
• Improve deployments – Make releases faster and safer through CI/CD improvements and automated rollbacks.
• Handle production issues – Investigate anomalies, respond to alerts, find root causes, and prevent future occurrences.
• Analyze performance – Identify bottlenecks in payment processing, database queries, and API responses.

Required Experience (3-6 years):

• Terraform production experience – managing real infrastructure with IaC.
• AWS CloudWatch experience – building dashboards, configuring alarms, writing custom metrics.
• Production operations – supporting high-traffic web applications where downtime costs money.
• Database operations – database system monitoring, performance tuning, backups.
• Docker & containers – Docker Compose, multi-container applications.
• Linux system administration – comfortable with shell scripting and troubleshooting.
• Web servers – Nginx or Apache configuration.

Nice to Have:

• E-commerce or payment processing infrastructure experience.
• PCI compliance knowledge.
• Multi-database architecture experience.
• On-call experience for revenue-critical systems.
• CI/CD pipeline construction.

Personal Qualities:

• Proactive – You spot problems before they become incidents.
• Systematic – You troubleshoot methodically with data, not guesses.
• Clear communicator – You explain complex issues in simple terms.
• Detail-oriented – You catch edge cases and think about failure modes.
• Calm under pressure – Production incidents don’t rattle you.
• Documentation-focused – You write runbooks because you know future-you will thank present-you.

Technical Environment:

• AWS CloudWatch
• Terraform for infrastructure as code
• Docker for development environments
• MariaDB 10.11 (multi-database architecture)
• PHP & Node/TypeScript application stack
• Nginx web server
• Memcached caching
• AWS: EC2, RDS, Route53, IAM

You will be responsible for:

• Production monitoring and alerting.
• Infrastructure as code (Terraform).
• CI/CD pipeline improvements.
• Database operations and optimization.
• Container orchestration.
• Security and compliance support.

What Makes This Role Different:

• High impact – Your observability will directly affect how fast we find and fix issues.
• Real stakes – When payments fail, merchants lose money. Your work matters.
• Hands-on – You will write code and build systems, not just coordinate or plan.
• Complex system – Multi-database, legacy + modern, payment processing – interesting technical challenges.
• Visibility – Your work is immediately visible to the entire engineering team.

What Success Looks Like:

In 30 days:

• You’ve responded to your first production alert.
• You understand the architecture and data flows.
• You’ve identified gaps in our current monitoring.

In 90 days:

• You’ve built 2+ dashboards the team relies on.
• You’ve implemented 5+ alarms for previously blind spots.
• You handle production incidents independently.

In 6 months:

• You’ve proactively prevented multiple production issues.
• The team depends on your monitoring systems.
• You’ve led an infrastructure improvement project.
• You’re comfortable on the on-call rotation.

On-Call:

• Shared rotation (about 1 week per month).
• Focus on critical alerts (payment processing, database issues).
• Most scenarios have documented runbooks.
• Team backup available for complex issues.
• Compensated with time off or additional pay.

Why Join ThriveCart:

• Direct impact – your work directly affects revenue and reliability.
• Modern practices – Terraform, IaC, CloudWatch, Docker.
• Interesting problems – complex distributed systems with real-world challenges.
• Learning opportunities – diverse tech stack (legacy + modern).
• Collaborative team – work with experienced engineers.
• Remote flexibility – FULL Remote role.

Our Values:

• Commit to Excellence
• Find a Way
• Help Each Other
• Keep Growing
• Data First

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Engineering and Information Technology, Software Development