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For Companies At a Glance
- Tasks: Manage client accounts and build long-term relationships while providing strategic tech guidance.
- Company: Thrive is a leader in digital transformation, focused on operational health and security.
- Benefits: Enjoy opportunities for training, webinars, and certifications to enhance your skills.
- Why this job: Be an executive partner, influence decision-making, and drive impactful tech solutions for clients.
- Qualifications: 3+ years in customer service or technical advisory roles; strong communication and leadership skills required.
- Other info: Engage with C-Suite executives and collaborate with internal teams for continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
Each vCIO, in conjunction with an assigned Account Manager, are responsible for managing a book of business containing assigned accounts. The vCIO is responsible for building long-term trusted relationships with our clients, providing a strategic technical and security vision through the Technology Business Reviews. The Technology Business Review will focus on the business, infrastructure, and provide digital transformation and technology guidance in alignment with Thrive’s platform of services. This is to ensure operational health, security, efficiency, and competitive advantage.
The vCIO is considered an executive partner to assigned clients and will work directly with client C-Suite to understand their business needs as well as closely with Thrive’s internal teams to make sure we are helping clients mitigate risk and increase productivity.
Responsibilities
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Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level meetings
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Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment
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Perform Technical Business Review (TBRs) meetings based on clients short- and long-term business needs, technology trends and present solutions in alignment with the Thrive standard platform
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Perform trend analysis and leverage reports to drive data driven decisions, recommendations, operational improvements, for both the client and Thrive
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Maintain technical competence by attending and participating in training, webinars, and certification courses
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Collaborate with internal technical teams regarding execution of advisory driven project planning
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Provide client-based feedback to Thrive management on new needs not currently addressed within the Thrive Platform with a focus on continuous improvements and enhancements
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Forecasting opportunity (risk, profitability, prediction, etc.) on assigned accounts in partnership with Account Manager
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Assist with client facing budget forecasting, financial cost analysis reports and documentation
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Engage with client compliance team members to provide security recommendations which covers both business and regulatory needs
Qualifications
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At least three years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role
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Proven ability to adapt to new technologies and learn quickly
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Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
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Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers
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Professional experience in relationship management, conflict resolution, and negotiation skills
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Strong leadership skills – Must act as our clients’ trusted advisor
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Excellent written and oral communication skills, including client-facing presentation skills
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vCIO employer: Thrive
Contact Detail:
Thrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land vCIO
✨Tip Number 1
Focus on building your network within the tech industry. Attend industry events, webinars, and conferences where you can meet potential clients and other professionals. This will help you establish relationships that could lead to opportunities as a vCIO.
✨Tip Number 2
Stay updated on the latest technology trends and security practices. Being knowledgeable about current developments will not only enhance your credibility but also allow you to provide valuable insights during client meetings.
✨Tip Number 3
Practice your presentation skills regularly. Since you'll be engaging with C-Suite executives, being able to communicate complex technical concepts clearly and confidently is crucial for success in this role.
✨Tip Number 4
Familiarize yourself with Thrive's platform of services. Understanding their offerings will enable you to align your strategic vision with what Thrive provides, making you a more effective advisor to clients.
We think you need these skills to ace vCIO
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a vCIO. Familiarize yourself with the key aspects of building client relationships, providing strategic technical guidance, and conducting Technology Business Reviews.
Tailor Your CV: Highlight your relevant experience in customer service, technical advisory roles, or IT management. Emphasize your ability to build relationships with senior executives and your experience in risk mitigation and operational improvements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and client service. Discuss specific examples of how you've successfully managed client relationships and provided strategic advice in previous roles.
Showcase Your Communication Skills: Since excellent written and oral communication skills are crucial for this role, ensure that your application materials are well-written and free of errors. Consider including a brief example of a successful presentation or negotiation you've conducted.
How to prepare for a job interview at Thrive
✨Understand the Client's Business
Before the interview, research the company and its clients. Understand their business model, challenges, and goals. This will help you demonstrate your ability to build long-term trusted relationships and provide strategic technical advice.
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical expertise and how it aligns with the company's services. Highlight any relevant experience in conducting Technical Business Reviews and how you've helped clients with digital transformation.
✨Demonstrate Strong Communication Skills
Practice your presentation skills, as you'll need to communicate effectively with C-Suite executives. Be confident in your ability to present complex information clearly and concisely, both in person and over the phone.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client relationships. Prepare examples from your past experiences where you successfully mitigated risks or improved operational efficiency for clients.
