At a Glance
- Tasks: Support and improve systems, troubleshoot software issues, and enhance user experience.
- Company: Thrive, a fast-growing education business improving emotional development for children.
- Benefits: Hybrid working, generous leave, health cash plan, and ongoing learning opportunities.
- Other info: Join a dynamic team with a mission to support over 1.5 million learners.
- Why this job: Make a real difference in education while developing your skills in a supportive environment.
- Qualifications: Strong problem-solving skills, excellent communication, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
At Thrive, we equip teaching staff with the tools, training and confidence to help children and young people understand and manage their emotions, enabling them to feel safe, supported and ready to learn.
More than 50,000 professionals across 2,600 schools and settings have been trained in the Thrive Approach, giving over 600,000 children and young people access to evidence-based emotional development support.
As we continue to grow, our ambition is to reach 1.5 million learners.
Thrive is part of Supporting Education Group, a fast‑growing family of education businesses united by a shared mission to improve education for all, create fulfilling careers for our people, and make a lasting difference to schools and communities.
About the Role
We’re looking for a proactive and organised Systems Development Coordinator to join our Systems Development Team.
This role is essential in supporting and improving the systems that underpin our business.
You will provide first and second‑line support to colleagues, help ensure new software developments are thoroughly tested and fit for purpose, and work closely with both internal teams and third‑party providers to resolve issues and drive continuous improvement.
- What You’ll Be Doing
- Provide first and second‑line support to users through the Service Desk.
- Investigate, troubleshoot and resolve software issues, escalating and managing support tickets with third‑party providers where required.
- Monitor and track system issues through to successful resolution, keeping users informed throughout.
- Support software testing and quality assurance activities, ensuring new developments meet agreed requirements before release.
- Help improve user experience by identifying opportunities to enhance systems, processes and workflows.
- Carry out data processing and database administration activities.
- Ensure company systems and data remain secure by following established policies and procedures.
- Keep up to date with software enhancements, updates and new functionality.
- Contribute to continuous improvement initiatives within the Systems Development Team.
About You
We’re looking for someone who enjoys solving problems, working collaboratively and delivering excellent customer service. You’ll ideally have:
- Excellent organisational skills, with the ability to manage multiple priorities effectively.
- Strong analytical and problem‑solving skills with a methodical approach to troubleshooting.
- Excellent written and verbal communication skills.
- The ability to explain technical concepts clearly to non‑technical colleagues.
- A good understanding of data protection and information security principles.
- A proactive approach, with the ability to work independently as well as part of a team.
- A strong customer‑focused mindset and a genuine desire to help others.
- Confidence using a range of business systems and technology.
It would be great if you also have
- An understanding of the software development lifecycle and testing methodologies.
- Experience working within an IT Service Desk or technical support environment.
- Experience using Customer Relationship Management (CRM) systems.
What We Offer
- Hybrid working, with a minimum of two days per week in our Exeter office.
- 28 days’ annual leave, increasing by one day for each completed year of service up to 33 days, plus bank holidays.
- Health Cash Plan after successful completion of probation, including access to a private GP.
- Life assurance from day one, providing cover of up to four times your annual salary.
- Company pension scheme with employer contributions after three months.
- A flexible benefits scheme after probation, including the option to buy additional holiday, dental cover, enhanced healthcare, gym membership, cycle to work, electric vehicle schemes and Give As You Earn.
- Ongoing learning and development opportunities.
- Three paid volunteering days each year, including two dedicated to supporting education.
Please note
Employment offers are subject to satisfactory pre‑employment checks, completed in line with current legislation and guidance.
Applicants must already have the right to work in the UK, as we are unable to provide visa sponsorship for this role.
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Systems Development Coordinator employer: Thrive
As a Residential Childcare Worker on night duty, you will be part of a compassionate team dedicated to nurturing children's growth and emotional well-being. Our supportive work culture prioritises employee development, offering training and advancement opportunities in a fulfilling environment. Located in a vibrant community, we provide a rewarding career where your contributions make a meaningful impact on the lives of children.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Development Coordinator
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Thrive or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Thrive.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Thrive.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Thrive that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Systems Development Coordinator
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Thrive.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Thrive and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Thrive
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Thrive uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
