At a Glance
- Tasks: Lead complex implementations and guide enterprise customers to success with innovative learning technology.
- Company: Join Thrive Learning, a fast-growing company transforming workplace learning for over 3 million users.
- Benefits: Enjoy unlimited holiday, flexible hours, and remote work options to support your work-life balance.
- Other info: Be part of a diverse team that values respect, care, and inclusivity.
- Why this job: Make a real impact by helping businesses thrive through effective learning solutions.
- Qualifications: 5+ years in implementation roles with strong consulting and technical integration skills.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We’re Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. Our technology is helping over 3 million people worldwide to reach their potential and grow their careers. We’re the fastest-growing learning technology company for a reason.
The Role
We are looking for an experienced and proactive senior implementation specialist to join our team at Thrive! We seek someone with deep expertise in learning technology and a passion for helping enterprise customers achieve success at scale. The Senior Implementation Specialist leads complex end-to-end implementations for our larger customers, guiding them through discovery, technical setup, and platform configuration. You’ll act as a trusted advisor to senior stakeholders, ensuring every project aligns with their strategic objectives and delivers measurable impact. Alongside this, you’ll collaborate closely with Customer Success, Product, and Engineering teams to drive best practices, streamline processes, and share insights that shape our implementation approach. You’ll also play a key role in mentoring and supporting other team members, helping to develop expertise and consistency across the team.
Core Responsibilities
- Implementation of Mid-market to Enterprise customers: Lead implementations for complex, high-value customers with accountability for project success and strategic alignment with customer business objectives.
- Strategic Advisory Role: Collaborate closely with Customer Success and Sales teams to act as a trusted consultant to senior customer stakeholders, advising on best practices for platform adoption, utilisation, and long-term success.
- Drive Complex Technical Integrations: Support the Technical Integrations Specialist in leading advanced technical configurations, data migrations, and API integrations, coordinating with both customer technical teams and internal engineering resources.
- Continuous Improvement: Identify opportunities to optimise and standardise implementation processes, actively contribute to process documentation, training resources, and knowledge sharing across the implementation team.
- Mentorship and Training for IS team: Act as a coach and mentor to entry and mid-level implementation specialists, providing guidance on complex cases, troubleshooting strategies, and customer communication best practices.
- Cross-Functional Collaboration: Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams to represent customer needs, influencing product roadmaps and feature development.
- Thought Leadership and Market Insights: Stay updated on industry trends, competitor offerings, and best practices within the learning platform and SaaS space, providing thought leadership internally and externally.
Essential Skills
- 5+ years in Solutions Consulting, Implementation, or Technical Customer-Facing roles.
- Proven experience with enterprise customers and complex implementations.
- Strong consulting approach with the ability to act as a trusted advisor.
- Hands-on expertise with LMS/LXP platforms (vendor or client-side).
- Technical integration skills, including SSO setup, HRIS user sync, and API connectivity.
- Experience designing and delivering virtual and in-person training.
- Confident communicator with senior stakeholders and C-level clients.
- Deep understanding of learning technology trends and customer needs.
- Strong problem-solving skills with a proactive, solution-focused mindset.
- Leadership and mentoring experience within cross-functional teams.
Desirable Skills
- A confident communicator who is diplomatic, proactive, and able to challenge the status quo appropriately.
- Strong organisation skills and ability to follow processes and ways of working.
- Curiosity for technology, solving customer challenges, and keeping up with industry trends.
- Experience working with customers across a broad range of sectors (ideal for transformation context).
- Comfortable quickly learning new platforms and establishing yourself as a subject-matter expert.
Benefits
- Unlimited Holiday to support work-life balance.
- Thrivedays—a reduced work every Friday (10:00–15:00), with no internal meetings.
- Flexible Working Hours within core hours (10:00–16:00).
- Birthday & Christmas Off, including festive shutdown between Christmas & New Year.
- Work From Anywhere—fully remote-friendly (4 weeks a year).
- Health Cash Back Plan with Health Shield.
- Employee Assistance Program for confidential support.
- Financial support program via Maji.
- Salary Sacrifice Pension Scheme.
- Death in Service (4x annual salary).
- Green Car Scheme through salary sacrifice.
- Cycle to Work Scheme—save up to 42% on a new bike.
- Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield.
What To Expect
- Initial Screening Call: If we think you’re a great addition to the team, you’ll be invited to an introductory call with a member of our People Team.
- First-Stage Interview: Following the initial call, you will have a first-stage interview with a member of the team you’d be joining.
- Assessment Task: We may ask you to complete a practical assignment or case study between interview stages.
- Final Stage Interview: You will meet with the Hiring Manager and/or a senior team member for a final interview.
At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you to know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind. If you require any assistance, accommodations, or support during the application or interview stages, please don’t hesitate to contact Ella Holland at ella.holland@thrivelearning.com. We’re happy to help!
Senior Implementation Specialist employer: Thrive
At Thrive Sciences, we pride ourselves on being an innovative employer that values collaboration and growth. Our dynamic work culture fosters creativity and allows you to take ownership of your role, particularly as a Product Manager where you'll have the opportunity to shape our product function from the ground up. Located in Lancaster, we offer a hybrid working model that supports work-life balance while providing access to cutting-edge labs and a supportive team dedicated to making a meaningful impact in the biotechnology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Implementation Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thrive Learning on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Thrive's mission and values. Show us how your experience aligns with our goal of making learning easy and effective. Tailor your answers to reflect our culture!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples where you've tackled complex implementations or technical challenges. We love hearing about your hands-on experience!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in joining the Thrive team.
We think you need these skills to ace Senior Implementation Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for learning technology shine through! We want to see how your passion aligns with our mission at Thrive Learning. Share specific examples of how you've helped customers succeed in the past.
Tailor Your Experience:Make sure to highlight your relevant experience in implementation and consulting roles. We’re looking for someone who can act as a trusted advisor, so showcase your skills in guiding enterprise customers through complex projects.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that makes it easy for us to see your fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Thrive!
How to prepare for a job interview at Thrive
✨Know Your Stuff
Make sure you have a solid understanding of Thrive Learning's products and services. Familiarise yourself with their learning technology and how it benefits enterprise customers. This will help you speak confidently about how your experience aligns with their mission.
✨Showcase Your Advisory Skills
Prepare examples of how you've acted as a trusted advisor in previous roles. Highlight your ability to guide clients through complex implementations and align projects with their strategic objectives. This is key for the Senior Implementation Specialist role.
✨Be Ready for Technical Questions
Brush up on your technical integration skills, especially around LMS/LXP platforms, SSO setup, and API connectivity. Be prepared to discuss specific challenges you've faced and how you overcame them, as this will demonstrate your problem-solving abilities.
✨Emphasise Collaboration and Mentorship
Thrive values teamwork and mentorship, so be ready to talk about your experiences working cross-functionally and mentoring others. Share how you've contributed to team success and helped develop expertise within your team.
