At a Glance
- Tasks: Support customers by managing platform content and ensuring optimal engagement.
- Company: Join Thrive, an innovative AI platform transforming the future of work.
- Benefits: Enjoy unlimited holiday, flexible hours, and remote work options.
- Other info: Dynamic culture focused on inclusivity and personal growth.
- Why this job: Be part of a team that shapes technology used by millions globally.
- Qualifications: Experience in LMS/LXP administration and strong relationship-building skills.
The predicted salary is between 37800 - 46200 £ per year.
How to apply
Don't send a CV! Send us something that shows who you actually are: a video, a voice note, or something you built with AI. Anything, as long as it isn't a CV, and a real person will read, watch or listen to it and come back to you.
About Us
The way we work has changed forever. AI is transforming every industry. Expectations are higher than ever. Skills have the shortest shelf life they've ever had. Yet most businesses are still relying on disconnected systems, outdated technology and workplace learning that people simply don't want to use. We think that's broken. So we built something better. Thrive is the AI platform that's reinventing how modern businesses connect people, knowledge, skills and communication in one place. It's where work starts, learning happens and people get the answers they need to do their best work. Today, more than 3 million people across 60+ countries use Thrive every day. Over 500 ambitious organisations, including Google, Vodafone, Volvo, British Airways and Krispy Kreme, trust us to power their people. But this is only the beginning. We're building the future of work, and we're looking for curious people who want to build it with us. People who challenge convention. Who move fast. Who care deeply about creating products customers genuinely love. People who aren't afraid to ask, 'Why has it always been done this way?' and then go and build something better. If you want to solve meaningful problems, shape technology used by millions of people around the world and do the best work of your career alongside ambitious, supportive teammates, you'll thrive here.
The Role
We're seeking a passionate Platform Admin Specialist to join our team. You'll work closely with Thrive customers providing hands-on administration support and expert guidance to ensure they maximise engagement utilising the platform’s configurations and features.
Core Responsibilities
- Manage content requests from intake to publication, configuring platform features to agreed specifications.
- Deliver builds within defined service levels, proactively flagging potential delays or risks.
- Validate intake against creative briefs to identify and resolve gaps before building.
- Enforce quality standards by applying style guides and performing thorough QA through sign-off.
- Coordinate cross-functional teams and agencies, assertively securing necessary resources to maintain momentum.
- Monitor post-launch performance, resolving issues quickly and sharing actionable insights.
- Provide expert guidance on platform configuration and usability to optimise the customer experience.
- Cultivate account relationships to ensure builds align with customer goals and organisational objectives.
- Serve as a product expert, staying ahead of platform updates and features to provide strategic recommendations and best practices.
Essential Skills
- Hands-on LMS/LXP administration experience, with desired experience having used and managed the Thrive Platform directly in a previous role. You know your way around the platform and can pick it up with minimal ramp-up.
- Proven ability to manage service levels and multiple projects in a ticket-driven environment.
- Highly organized with strong attention to detail, proactively identifying asset and quality issues.
- Strong ability to build relationships with stakeholders.
- Experience collaborating with third-party creative agencies and content suppliers.
- Strong technical aptitude; curious, tech-savvy, and skilled at communicating complex details to diverse audiences.
- Confident communicator, capable of leading discussions with L&D and marketing stakeholders.
- Customer-focused mindset dedicated to delivering exceptional user experiences.
- Passionate about innovative learning experiences and elevating L&D’s business impact.
Benefits
- Unlimited Holiday to support work-life balance
- Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
- Flexible Working Hours within core hours (10:00–16:00)
- Birthday & Christmas Off, including festive shutdown between Christmas & New Year
- Work From Anywhere—fully remote-friendly (4 weeks a year)
- Health Cash Back Plan with Health Shield
- Employee Assistance Program for confidential support
- Financial support program via Maji
- Salary Sacrifice Pension Scheme
- Death in Service (4x annual salary)
- Green Car Scheme through salary sacrifice
- Cycle to Work Scheme—save up to 42% on a new bike
- Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield
What to Expect
We believe that finding a new job should be an enjoyable process. We’re passionate about bringing our whole selves to work, so what you see is what you get. All we ask from you, is that you show us your authentic self. We’re looking for people who bring something new to the team, who add to our culture and make it even greater. Our interview stages will be:
- Initial Screening Call: If we think you're a great addition to the team, you'll be invited to an introductory call with a member of our People Team. This is a chance to tell you about Thrive and give you an opportunity to ask questions.
- First-Stage Interview: Following the initial call, you will have a first-stage interview with a member of the team you'd be joining. This is a chance for us to get to know you better and for you to ask any questions about the role. We'll also discuss why Thrive interests you and what you feel you can add to our team.
- Assessment Task: We may ask you to complete a practical assignment or case study between interview stages.
- Final Stage Interview: You will meet with the Hiring Manager and/or a senior team member for a final interview. This stage is typically used for a more in-depth discussion and may involve a review of your assessment.
At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.
If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at ella.holland@thrivelearning.com. We're happy to help!
Platform Admin Specialist employer: Thrive
At Thrive Sciences, we pride ourselves on being an innovative employer that values collaboration and growth. Our dynamic work culture fosters creativity and allows you to take ownership of your role, particularly as a Product Manager where you'll have the opportunity to shape our product function from the ground up. Located in Lancaster, we offer a hybrid working model that supports work-life balance while providing access to cutting-edge labs and a supportive team dedicated to making a meaningful impact in the biotechnology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Admin Specialist
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Thrive looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Platform Admin Specialist at Thrive, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Platform Admin Specialist
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Thrive, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Thrive and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Thrive
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Thrive might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Thrive.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
