Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch tech services and ensure client satisfaction.
- Company: Join Thrive, a cutting-edge tech solutions provider with a vibrant culture.
- Benefits: Enjoy competitive pay, career growth, and a fun work environment.
- Why this job: Shape your career in tech while making a real impact in Cyber Security and more.
- Qualifications: Seeking leaders with customer service skills and a passion for technology.
- Other info: Fast-paced role with opportunities for training and development.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look‑out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview: As a Service Delivery Supervisor, the ideal candidate will be responsible for process ownership, case management, and quality of services delivered by a support group and will report directly to a Service Operations Manager. This person should have leadership background or ambition, combined with customer service & minor technical expertise. A problem‑solving attitude with an ability to motivate a team to achieve specific measurable KPI’s and performance goals. Ultimately, they should be able to ensure a positive and constructive environment while holding team members accountable to services delivered.
Primary Responsibilities:
- Ensure team is working toward departmental goals & SLA KPIs in the most efficient and effective manner
- Maintain case visibility across business functions and ensure accountability to service standards
- Work closely with Service Operations Managers to ensure cases are handled per Thrive standards
- Uphold procedural requirements related but not limited to: prioritization, communication, documentation, and escalations
- Identify & communicate to Service Ops Manager opportunities for coaching
- Reinforce training on service delivery process & standards
- Adjust priorities and balance responsibilities in a fast‑paced environment to help engineers prioritize tasks appropriately
- Available to work outside of standard hours when necessary and possibly as part of on call rotation if applicable
- Field client escalation calls & assist with other general escalations
- Ensure ownership & accountability of high priority Incidents
- Other duties as required
Qualifications:
- Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
- 1-3 years of managerial experience; call center or managed services experience preferred
- Technical subject matter expert on MSP products as they relate to Thrive’s service catalog
- Experience managing complex projects, clients, partners, and organizations
- ITIL certification and practice preferred
- Proven experience managing remote resources
- Strong written and verbal communication skills
Service Delivery Shift Supervisor in Nottingham employer: Thrive
Contact Detail:
Thrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Shift Supervisor in Nottingham
✨Tip Number 1
Get to know Thrive! Research the company culture, values, and services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out during the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated leadership, problem-solving, and customer service skills. Be ready to share how you can motivate a team to hit those KPIs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Thrive family!
We think you need these skills to ace Service Delivery Shift Supervisor in Nottingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for a job, but a career where you can grow and thrive. Share what excites you about the Service Delivery Supervisor position and how it aligns with your goals.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your leadership experience and any relevant technical skills that match what we’re looking for. We love seeing candidates who take the time to connect their background with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Thrive!
How to prepare for a job interview at Thrive
✨Know Your Stuff
Make sure you brush up on Thrive's services, especially in Cyber Security and Managed Services. Familiarise yourself with their service catalog and be ready to discuss how your experience aligns with their offerings. This shows you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Delivery Shift Supervisor, they'll want to see your leadership potential. Prepare examples of how you've motivated teams or handled conflicts in the past. Think about specific situations where you’ve driven performance towards KPIs and how you can bring that to Thrive.
✨Demonstrate Problem-Solving Abilities
Thrive values a problem-solving attitude, so come equipped with examples of challenges you've faced in previous roles. Discuss how you approached these issues, what solutions you implemented, and the outcomes. This will highlight your ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about Thrive’s culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if Thrive is the right fit for you. It’s a two-way street, after all!
