At a Glance
- Tasks: Support clients with tech issues and enhance their IT environments.
- Company: Join Thrive, a leading tech solutions provider focused on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Fast-paced environment with endless learning opportunities.
- Why this job: Be part of a dynamic team and make a real impact in IT.
- Qualifications: Bachelor’s degree or equivalent experience in IT support.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Summary
We are currently seeking a Systems Administrator to work within the engineering team to serve our growing client base in the Miami area. Systems Administrators have responsibility for both onsite and remote client support, including heavy interaction with end-users in diverse computing environments. Engineers are challenged daily working in an energetic, fast moving, collaborative, demanding & results-oriented work environment. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.
Responsibilities
- Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution for a particular incident affecting the network.
- Perform rapid analysis of workstation/server level incidents and consistently demonstrate the ability to determine the root cause.
- Ability to handle diverse computing environments in a wide cross section of business environments.
- Develop client standards based on Thrive best practices and document as well as evaluate needs across client base.
- Troubleshoot and research server level issues and network level issues independently.
- Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues.
- Provide consulting to clients on certain applications, Thrives best practices and general computing processes.
- Provide escalated support, mentoring, and technical leadership to other engineers in the department.
- While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system.
- Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management.
- Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management.
- Work directly with Team Lead to implement designated standards across customer base to improve service delivery.
- Resolution of incidents related to, but not limited to the following:
- Mail Application/Office 365 issues
- Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules
- Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime
- Client/Server Connectivity issues (per SOP)
- Data restores both at the individual file level and company wide
- Remote Access incidents (Citrix and Terminal Services)
- Any Incidents escalated from Systems Engineers
Requirements
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 6+ years desktop and/or server support experience
- Self-motivated, has ability to work independently and in a team environment
- Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers
- Experience troubleshooting network configuration and hardware issues
- Experience troubleshooting server hardware issues
- Knowledge and experience with Microsoft Server and Workstation Technologies
- Excellent written and oral communication skills
- Ability to articulate technical information and convey to non-technical people
- Excellent customer service skills
- Ability to follow previously documented process while notifying management of variables that have not been clarified
- Is available to work after hours when necessary or for on call rotation if applicable
- Must be able to work effectively in a team environment as well as alone
Preferred Requirements
- CompTIA Net +
- MCSE / MCITP: Server Administrator or above
- VCA/VCP
Systems Administrator in Mansfield employer: Thrive
Thrive is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for Systems Administrators in the vibrant Miami area. With a strong emphasis on employee growth, Thrive offers unparalleled training and mentorship opportunities, allowing individuals to develop their technical skills while engaging in diverse and challenging projects. The company's commitment to innovation and customer-centric solutions ensures that employees are not just filling a role, but are actively contributing to meaningful advancements in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Administrator in Mansfield
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your dream Systems Administrator role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This is a great way to stand out and demonstrate your technical proficiency to potential employers.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and reach out to current employees for insights. This shows your genuine interest and can help you get noticed!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It not only shows your enthusiasm but also gives you a better chance of landing that Systems Administrator position with us at Thrive!
We think you need these skills to ace Systems Administrator in Mansfield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for a job, but a career that excites you. Share why you’re drawn to the Systems Administrator position and how it aligns with your goals.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience in desktop and server support, and don’t forget to mention any specific technologies you’ve worked with that match our needs. We love seeing how your skills fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us more about yourself. Use it to explain why you’re a great fit for Thrive and how your background in IT can contribute to our innovative environment. Keep it concise but impactful!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Thrive!
How to prepare for a job interview at Thrive
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to systems administration. Be ready to discuss your experience with network architectures, troubleshooting server issues, and any relevant certifications like CompTIA Net+ or MCSE. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Communicate Clearly
Since you'll be interacting with end-users, practice explaining complex technical issues in simple terms. Prepare examples of how you've successfully communicated with non-technical clients in the past. This will demonstrate your strong verbal and written communication skills, which are crucial for the role.
✨Show Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think about how you would approach diagnosing a network issue or resolving a client’s problem. Highlight your analytical skills and your ability to prioritise tasks effectively, as these are key traits Thrive is looking for.
✨Emphasise Your Team Spirit
Thrive values collaboration, so share experiences where you've worked well in a team or mentored others. Discuss how you’ve contributed to a positive team environment and how you handle working independently as well. This will show that you’re a good fit for their work hard, play hard culture.
